Xbox One Repair Form Error - disc drive error

I have had an issue with my disc drive making grinding noises and not reading discs for quite some time now, today I tried to fill out a service request form, but kept being presented with Microsoft SharePoint errors? I talked to the Xbox One Support Chat
but they had no info on the errors, the Twitter support don't seem to either.

:)

 

Original Xbox 360 E74 error message- Solution

If your Xbox 360 has failed because of the E74 error, you’ll see the following message on the screen when you turn on your Original Xbox 360 console:

System Error. Contact Xbox Customer Support.
E74

If you see this error message, you must repair your console. The warranty period for the E74 error is three years from the original purchase date of the console. If the warranty period expires, you’ll have to pay for the repair.

 

Help needed ?

Try these steps first.

How to Troubleshoot an Xbox One Disc Error

It sounds like you might have a faulty drive or a faulty disc. Have you tried another disc?

EDIT: Disregard my last line as it sounds more like the update has caused this bug in some X1's and you've just been really unlucky with timing. No doubt MS will fix it soon.

 

This sometimes happens with the different websites. It can usually be cleared up on your end by clearing your browser's cache, closing it and trying again - or, by attempting to access the page from a different web browser entirely.

Let us know how you get on.