Xbox one remote just work few inches from the console

Discus and support Xbox one remote just work few inches from the console in XBoX on Consoles to solve the problem; when i go further or move stop sync. When i get closer again it reconect.I dont have another remote to check. Any ideas?... Discussion in 'XBoX on Consoles' started by ManuelMora8, May 10, 2017.

  1. ManuelMora8
    ManuelMora8 Guest

    Xbox one remote just work few inches from the console


    when i go further or move stop sync. When i get closer again it reconect.I dont have another remote to check. Any ideas?

    :)
     
    ManuelMora8, May 10, 2017
    #1
  2. ManuelMora8
    ManuelMora8 Guest
    Xbox one remote just work few inches from the console

    Sorry i mean controller. I try a new one and got same problem, disconect everytime i move away from the console, and reconect when is closer again. Usb works fine. I did everything from the support page.

     
    ManuelMora8, May 10, 2017
    #2
  3. ManuelMora8
    ManuelMora8 Guest
    Xbox one remote just work few inches from the console

    when i go further or move stop sync. When i get closer again it reconect.I dont have another remote to check. Any ideas?
     
    ManuelMora8, May 10, 2017
    #3
  4. ManuelMora8 Win User

    Xbox one remote just work few inches from the console

    Sorry i mean controller. I try a new one and got same problem, disconect everytime i move away from the console, and reconect when is closer again. Usb works fine. I did everything from the support page.

    Hey there,

    Which steps have you tried so far? Let's start with the troubleshooting steps on our

    Xbox One Media Remote support page     if you haven't already, and be sure to let us know if it helps! :)
  5. ManuelMora8 Win User

    Xbox one remote just work few inches from the console

    Sorry i mean controller. I try a new one and got same problem, disconect everytime i move away from the console, and reconect when is closer again. Usb works fine. I did everything from the support page.

    Hey there,

    Which steps have you tried so far? Let's start with the troubleshooting steps on our

    Xbox One Media Remote support page     if you haven't already, and be sure to let us know if it helps! :)
  6. ManuelMora8 Win User

    Xbox one remote just work few inches from the console

    Yes sorry i mean the controller, i tried everything on that page, Also today i bought a new Xbox one controller, and got the same problem, it just works when its 3 inches from the console. Usb works fine.

    Thanks for your help

    LuxuriantPear3,

    When you say "remote" "...stop sync", I think you are referring to the Xbox One controller...? If so, may I suggest following up with "Xbox One
    Wireless Controller disconnects or can't connect    ". Let us know if this helps.

    support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

    SA
  7. greg_window10_instal Win User

    Xbox one remote just work few inches from the console

    LuxuriantPear3,

    When you say "remote" "...stop sync", I think you are referring to the Xbox One controller...? If so, may I suggest following up with "Xbox One
    Wireless Controller disconnects or can't connect    ". Let us know if this helps.

    support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

    SA
  8. Mister Beep Win User

    Xbox one remote just work few inches from the console

    Thanks for clarifying! Just to be sure, did you run through the steps on our
    Xbox One Wireless Controller Disconnects page    ? If you already did that, and the issue is persisting on two controllers, that may indicate that your Xbox One console needs to be repaired. To begin that process, head on over to our
    Online Service Center. I understand that may not be the most ideal solution, but please feel free to keep us posted how it all goes.

    Thanks for posting!
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Xbox one remote just work few inches from the console

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