Xbox One remote install error

Jordan.B · Mar 25, 2019

So I just recently purchased The Division 2 for Xbox One. I've redeemed my game code to my account and then press the "Install on my devices" button. It is at this time that I get an error stating that none of my devices are found.

My Xbox One shows up perfectly on my account, on the "xbox devices" page. Shows that it is my default home console, with my account, with my serial number. I would like to remotely install this game. What do I need to do? Thanks.

:)

RainingRoses

Hello,

Do you recieve any specific error code/message? Is it a digital copy or a physical disk? Downloading offline isn't supported on digital versions.

Try remotely installing the game as a workaround. Remote features and sleep mode need to be enabled in settings.

Jordan.B

You'll need to ensure your xbox is on instant on.

Just double checked. Not set on the 'energy-saving' mode, but the instant-on mode. Thank you.

zmaster2XXX

You'll need to ensure your xbox is on instant on.

Jordan.B

Do you have the console set as your home console?

There is also a setting you need to enable on your console for that to happen.

Can you check out the page here and make sure those settings are correct?

Yes, setting are correct, and device is set as my HOME console. At least from what I can see from work. This is the device page that allows me to unset it as my home console:

XBF Crystal P

Hi there Jordan,

Thanks for the replies. I'm sorry to hear about the issue with redeeming a code on your Microsoft Account. I recommend to try redeeming the code on your console. Try this article:

How to redeem gift cards and codes.

Try this out and let us know the results.

Xbox One remote install error