Xbox One, Refusing to queue a disc installation.

Hello @Moggers96, I hope everything is going well for you!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

If this does not relove your issue please follow the next steps:

1- Go to settings

2- Select devices and connections

3- Select blu-ray

4- Choose persistent storage and clear it

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming

Are you trying to queue installs? You should be able to queue installs, but the game won't launch without the disc in.

Take the disc out install the game via the xbox app on your phone, then insert the disc to launch the game.

Same with my GTA5 disc, dunno if is a defect on the disc but it refuses to install.

Matt

Everything is fine. It will install whatever previous apps or games in the queue, then install NBA2k14. You see 2 NBA2k14 because one is the "recent" app that was opened and the one on the far right is what disc is in the tray.

Since you have a disc drive, you have a One S.

If you look at it, is it downloading an update? Try installing and refusing the update. Install the update after the game has installed by starting the game.