Xbox One randomly turning off

HI IM TURK · Jun 15, 2015

I have a day one xbox one and when i turn it on and play a game it shuts off on its own. I noticed that the power supply turns off completely as well and cannot turn the xbox on unless i unplug everything and turn it on after a few minutes. help?

:)

SuperbEmperor85 · Jun 15, 2015

Xbox one turning off randomly

Xbox one turning off randomly in the middle of play

Jackotelli l 7 · Jun 15, 2015

xbox one keeps randomly switching off.

hello my xbox one keeps randomly turning off while playing fifa 14. what should i do????

Hordie · Jun 15, 2015

Hi HI IM TURK,

Sorry you're having issues with your Xbox shutting off. First, reseat all the cables on the power supply (wall, xbox, cables on the power supply) if you are plugged into a power strip, please bypass this and plug it directly into the wall. If that doesn't
work, then please try a different plug in your house. If that doesn't work, then turn the Xbox off for a while (30 min or so, and try again). Does the Power Supply change a color that's not normal during this? If all of these do not work, and you have a friend
with an Xbox, take your power supply over there and see if the same thing happens. If it happens with the power supply it's bad, and you'll need a new one. If it doesn't then it could be your Xbox, which we can give you a couple steps.

Click here to request a new power supply

ChiefJoboo

I had to updated my console to install rdr2 to updated it an a couple of games, an now it's like it has a mind of its own turning off randomly, sometimes it Will turn off while it is stating up

Please see this page about randomly turning off as it has some tips on what to do:

https://support.xbox.com/xbox-one/console/console-turns-off-unexpectedly

It could be a failing power supply. That is covered on that page.

{Parity}

Here are some instructions I found on clearing the persistent storage. Notice is says to clear it 3 times.

Press the Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage THREE times.

Follow these steps to power cycle your Xbox One Console: 1. While the console is on, press and hold the console's Xbox button for 5 seconds.

Let us know. Good Luck!

Brett MoneyBank

Mine must be an overheating issue. I have a small personal fan blowing on it now and doesn't shut down anymore.

Cruden Osprey

Everything works until the "Schedule a Repair" link. From there is just sort of stops. Nothing happens. That was close though That is the farthest I have ever gotten.

Koods

The only option in that case would be arguably to take it to a Microsoft store but that'd be dependent on that option being available to you, everything else is done through the website in order to be traceable and avoid a situation being open to spoofing.

Xbox One randomly turning off