Xbox One randomly shutting off

Discus and support Xbox One randomly shutting off in XBoX on Consoles to solve the problem; (On an original Xbox One with the touch sensor) For the past two weeks now I've had an issue with my Xbox randomly turning off. Depending on the game... Discussion in 'XBoX on Consoles' started by NorrisBorn, Jun 8, 2021.

  1. NorrisBorn
    NorrisBorn Guest

    Xbox One randomly shutting off


    (On an original Xbox One with the touch sensor)

    For the past two weeks now I've had an issue with my Xbox randomly turning off. Depending on the game it'll either happen instantly (Warframe) or hours after playing when I think it's been fixed (Resident Evil Revelations). I've tried absolutely everything I could find without having to open it because I don't want to damage any of the parts inside by accident and I don't even know what's wrong with it. It's been in the same spot for the past 2 years, give or take, so placement isn't a problem for it. I blasted air into every vent I could find and I think I got all of the dust out, it still shuts off and did the same to the power brick and got the same results. I even did a reset of the console (kept games installed since it's pretty much any game I touch it does it, even after uninstalling and reinstalling Overwatch) and it still happens. Nothing I've tried has worked and there's no message about overheating showing up and nowhere in the notification settings did I find an option to even turn that off. The only thing I can think of is that it is overheating because the fan hasn't been getting loud like it normally does but when I get close to it I can hear it. Am I the only one that's had this issue? It's never done this before (minus Cold War on launch) and I haven't seen anyone else talking about it. I'm in the Insider program but I don't know if anything from that would make it turn off at almost set intervals on certain games.

    :)
     
    NorrisBorn, Jun 8, 2021
    #1
  2. OndoyBahista Win User

    Xbox One shutting of Randomly Shutting Off

  3. Neverdweller Win User

    Xbox One X Slowdown, glitches, freezing.

    my xbox never randomly shut off. :)
  4. Mister Cizl Win User

    Xbox one randomly shutting off

    Hey Star Pelzig! To clarify, did you try the power supply troubleshooting steps linked in solution 2? If so, the next step would be to request a repair of the console. You can start that
    here, or by contacting support

    here
    . Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  5. Star Pelzig Win User

    Xbox one randomly shutting off

    Hey there .

    Generally there isn't a warning if your Xbox One is overheating, it would shut off as it is currently doing. So that we can get you on the right track, please check out our

    Xbox One Powering off Unexpectedly Troubleshooter
    and give all the provided steps there a try. Let us know how it goes :)
    I have tried those options several times beforehand, none of them work
  6. Mister Maka Win User

    Xbox one randomly shutting off

    Hey there Star Pelzig.

    Generally there isn't a warning if your Xbox One is overheating, it would shut off as it is currently doing. So that we can get you on the right track, please check out our

    Xbox One Powering off Unexpectedly Troubleshooter
    and give all the provided steps there a try. Let us know how it goes :)
Thema:

Xbox One randomly shutting off

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