Xbox One randomly ejecting disc

BEWARE! We had this issue from time to time but I did't think much of it because we download so many games. Two days ago just 5 days out of warranty our hard drive is completely frozen. For reference our Xbox would spit the disk out repeatedly and then it
would finally take it and load the game. Sometimes it would fail to read the disk all together. Then one day it we couldn't get it to return one of the games. Now it doesn't work at all. Junk.

Had the same issue with my son's console. After trying the steps via Customer Support was told to send the console in. Did this (18/10) but it appears that they decided to ship it back from Germany with the problem unresolved - was subsequently told that
the agent that hooked the repair had selected the wrong option from a drop down menu?, then told to send it back again (30/10). Finally received a replacement console on Friday. Sadly, this one is refurbished (not acceptable for personal circumstances) but
even it it was would have sent it back as it is srratched up and not a like for-like. condition as the one we had replaced. I am now waiting for this refurbished console to be collected by UPS under the Advance Exchange Programme (the quickes way to finally
- hopefully - get this resolved once and for all but a hold has been placed on my account for over £300! I have to say I have been very disappointed with the service I have received in the last month by Xbox.com agents. Oh, com pension has been offered at
one month free Xbox Live which is utter nonsense - basically a direct replacement of what my son has lost whilst he has had no Xbox One for a month! So far! He is gutted to have missed out on so much - a pre-order game arrived a day early, not been able to
download any Games for Goldm lost out on FIFA Gold Packs which he should have claimed as I purchased him the Ultimate Edition, no access to any of the events, exclusive items that were available over the Halloween period, wait to start using the backwards
compatibility and, most importantly for him, he has lost his connection to his friends. He has "issues" and this is his only real means of communicating with friends of a similar age and interest via the chat and multiplayer games.

Been given no explanation as to what the issue is but was told by one rep that they'd not had this problem before which, having searched the Internet, is clearly untrue as there are many reports of the issue just like ours. In desperation, I posted a video
of what my son's console was doing on the UK Xbox Facebook page - no comment from tXbox on there either.

Is the eject button stuck? Are there any objects touching the button?

Have you also tried a power cycle?

Hey Jclaar420,

Sorry to hear you're experiencing a similar issue. Since this thread older, I suggest posting a new thread if you're in need of assistance. Unfortunately in this scenario, your Xbox One may need to be repaired.

Hey mate,

That is very strange. Seems you've covered all the basic steps in trying to fix, with the hard reboot and all that.

All I could suggest would be to give the actual eject button a wipe to make sure there is nothing on there that is causing it to think you're pushing the button. I've had a look around on a few various forums, and also cannot seem to find a solution. I did
hear someone mention that they unplugged their console from the wall socket overnight, and it fixed the problem, so that might be worth a shot when you go to bed tonight. Otherwise, unfortunately, it may need to go for repair

Also, if you want to stop it from turning itself on to eject the disk, you can turn on power saving mode, which should stop it from ejecting the disc while it is turned off. Won't stop it doing it during the game though unfortunately

Good luck

Denaz