Xbox One Random Shutdown

I'm having the same problem. If they don't fix it, I'm just removing the whole app off my computer.

Hey there Warden! Let's see what we can do to get things sorted.

To start off, here's a few questions/suggestions for you:

1. Is your console in a well ventilated area? How much room on each side of your console do you have?
   
2. What are you doing when you experience these shutdown issues?
3. Do you have someone (perhaps a friend/family member) with an Xbox One console that wouldn't mind letting you try their power supply unit with your console to see if that yields better results?
   
4. Are you plugging your console into a power strip or surge protector? If so, try it directly into the outlet to see if that works better.
   

Hit us back and we'll be standing by to hear from you! ^_^

Hello, first it's a pleasure to be able to help you today.

My name is

I'm sorry for the inconvenience this situation is causing you.

Welcome to the community. I hope I can help you in the best way.

Hello TommasoAufieri, when you said you redefined the console, did you choose the reset that keeps the games and Apps or deletes everything?

You also mentioned that his fan gets too high in certain situations, the console is in a well ventilated place, and if you have the One X for a long time from it it could be dirty inside, over time the accumulation of dust can hinder the performance of the console.

Regards,

Hello again Tommas, even if your console has no warranty, the ideal for an internal cleaning would be to look for some technical assistance that would perform the service.

Of course if you search the internet you will find a series of videos on how to open your Xbox and do a cleanup.

And don't forget that for your console model, Microsoft provides paid repair service for out-of-warranty consoles.

Kind regards,

Mine is shutting off as well, solid white light on the power supply, but everytime I try to play assassins creed or madden nfl 15 it shuts off, i cant turn my xbox one on from the controller anymore either, i have changed outlets 4 times, there is nothing
surrounding my xbox, ive unplugged and plugged back in, i dont know what else to do