xbox one random disconnects from internet

Hi Lion,

Thanks for coming to the forums. We understand you are having issues with random disconnects from the internet. We suggest trying the

troubleshoot guide for random disconnect. Also make sure the console is plugged directly into the wall. Rebooting your network hardware is also a great idea.

Thanks,

Brad

Just to say iv did all your steps i have the wire connection and it keep happening i had 9 different engineer out trying to get me on line the only company that got me on the Internet was Vodafone they say iv got like 20 something download speed but it just
keeps doing the s

ame thing

me and my brother have a xbox one 1 on the first floor and 1 on the 2nd and i was wanting to know what does alternate port selection do and do i have to mess with my router? my xbox freqently disconnects from the internet and im trying to solve
the problem ive called microsoft support over 5 times and nothing seems to work.

I been trying to play ghost recon and it keep loging me out of ubsoft sever as the division sever i get to play that longer than ghost and my Xbox ivp6 is not coming on

Hey there OfficerBruce181,

Thanks for reaching out to the Forums for advice on how to hopefully get the console to connect appropriately. I can totally understand how this could be pretty disheartening. I suggest trying the steps we have outlined in the
Xbox One Disconnect Solution as a good means of troubleshooting.

When you get the chance, give that a shot and let us know if that helped.

Thanks!

You could also try ip passthrough in your firewall settings of your router if your having trouble connecting with other players.

I recommend that you get yourself some knowledge of IP passthrough before giving this as an option.