xbox one random crash

my xbox started randomly restarting itself about two months ago. at first it only happened once then no issues for aweek or two. it started getting worse and now itll go on for maybe minute or maybe an hour. i reset my xbox. i swicthed from wifi to wired.
ive cleaned the fan for dust. i hard restarted it. hell i had the *** thing unplugged for a week and it still does it. it happens sometimes on start up, sometimes ingame, and sometimes streaming netflix or hulu. any ideas? warrenty is up so thats a no go and
i cant afford the 115 replacement for couple of weeks. id really just like to fix it myself. help PS its a halo master chief xbox 500 gb with 4 tb WD external. dont know if that helps just tryin to be sure

:)

 

Xbox one S random crashes

Unfortunately, we may never know. Sometimes machines simply break for no reason, and that may be what happened to yours. Something in the console may have malfunctioned through no fault of your own or its own ... it just stopped working. At this point, the
best option would be to start a repair with
Microsoft Support.

If it's in warranty, Microsoft will fix it at no charge. If it is not, they charge a flat fee (I think around US$150) to repair most such problems. That way you can decide what option going forward is best.

 

Xbox one S random crashes

Hey there Larian7! If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you

Happy Gaming

{{XBF Erick}}

 

Hi

Can you firstly try using the console without the external hard drive connected to see if the problem still occurs.

Also another thing you may wish to consider trying is to carry out a factory reset to the console.

 

it took sometime but it crashed without the external. ive already done a factory reset. i even cleared all my games and reinstalled. formatted external also. it just crashes so randomly