xbox one quantum break edition

Hi, I guess I didn't communicate clearly. I bought the XBox One special edition Quantum Break bundle (www.xbox.com/.../special-edition-quantum-break-bundle)
and there was no code for Quantum Break in the box. I'm not talking about windows 10 promotion - I mean no Xbox One code for Quantum Break at all. There was a code for Live Gold trial and a code for Alan Wake that I redeemed on my main account. It was a sealed
box, new. I have the serial number if necessary.

Hey there,

Unfortunately the Windows 10 version of Quantum Break is only included with digital pre-orders, Quantum Break on Xbox One codes redeemed by April 4th 2016, and with Quantum Break Xbox One bundle's purchased in US, UK, and Canada. For more information, please
check out the Quantum Break on Windows 10 FAQ.

Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM Pacific Time. Windows
10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59 PM Pacific Time.) For
Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.

Hi there, can you please tell us what game you're talking about? I think the only game that's given a Windows 10 code is Quantum Break?

If you are referring to Quantum Break are you sure the version you bought the version that entitled you to the W10 code? To be eligible customers had to pre-order the digital version of "Quantum Break" for Xbox One through the Xbox Store or for those who
redeemed a digital code purchased from participating retailers or from the Xbox One Special Edition Quantum Break Bundle by April 5, 2016.

If it's not QB, please let us know what game you are referring to.

Hey there Gurriss,

The disc version of the game is not eligible to receive Quantum Break on Windows 10, as that specific promotion is for digital pre-orders only. For specific information, please check out the
Quantum Break on Windows 10 FAQ. Below is the relevant information:

Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM
Pacific Time. Windows 10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59
PM Pacific Time.) For Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.

Pre-ordering a code to redeem the digital version of Quantum Break through the Xbox Store before the launch of Quantum Break (which was April 5th, 2016) would have included the digital pre-order bonuses. However the disc version would not have been eligible.

Again, sincere apologies for any frustration this may have caused. For more information, check out the
Quantum Break on Windows 10 FAQ. I'll quote the relevant piece below:

Free Quantum Break Windows 10 game offer valid with pre-order of digital copy of Quantum Break for Xbox One, by April 4, 2016, from Xbox Store, Xbox.com, participating retailers, or inside Quantum Break Xbox One console bundles, while supplies
last (physical game discs and bundles with Quantum Break game discs are excluded from this offer). Quantum Break Xbox One codes purchased at retail and inside bundles must be redeemed on the console or at Xbox.com by April 4, 2016 11.59 PM
Pacific Time. Windows 10 game redemption code will be sent via Xbox system message around the week of April 5, 2016. (In US, UK and Canada, codes with pre-order of the Xbox One Special Edition Quantum Break Bundle can be redeemed by April 10th, 2016, 11.59
PM Pacific Time.) For Windows 10 game system requirements see www.quantumbreak.com/windows10. Offer available in all Xbox Live markets except China.