Xbox one power supply unit broken?

Empyreus Nova · Jul 30, 2016

I was playing on my xbox one like any other day when a spark comes from the outlet it's plugged into and my console turns off. Now whenever I try to plug it back in the LED just stays orange for a second before fading back off. Is there a fix for this or
will I have to buy a new power supply unit?

:)

DarkseidOmegaV · Jul 30, 2016

Xbox one PSU adapter replacement

Hi,

I am looking to purchase or exchange for Xbox one Power Supply Unit 110V-240V or 220V-240V. Does Microsoft India offer original power supply unit? Or where can I buy the original one?

Thanks.

Mister Cerb · Jul 30, 2016

XBone UK PSU

Hey there Corona!

We always recommend using a power supply from the region that you are using the console in. For more information about the power supply unit, check out our
Xbox One Power Supply support article.

I would suggest getting a power supply unit specifically designed for your region to use with your console. Let us know if you have any other questions! ^_^

{Parity} · Jul 30, 2016

You will probably need to replace your power supply. If you have a friend that you could borrow one from to test to be sure that it is the power supply that is bad that would be optimum.

Also try resetting your power supply. Unplug the cables from the console, wall outlet, and power supply itself.

Wait 10 seconds. Important Be sure to wait 10 seconds. ...

Firmly plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. Connect the power supply directly into a wall outlet.

If you have to replace it then contact customer support. support.xbox.com/.../contact-us

{Parity}

You will probably need to replace your power supply. If you have a friend that you could borrow one from to test to be sure that it is the power supply that is bad that would be optimum.

Also try resetting your power supply. Unplug the cables from the console, wall outlet, and power supply itself.

Wait 10 seconds. Important Be sure to wait 10 seconds. ...

Firmly plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. Connect the power supply directly into a wall outlet.

If you have to replace it then contact customer support. support.xbox.com/.../contact-us

Missing Lenk

"The light on your power supply unit can give you a clue as to whether it’s working properly:

-

Solid white or solid orange light: Your power supply is working. If your console won’t turn on, see Troubleshooting a blank TV or monitor with your Xbox One.

-

Power supply displays no light: Your power supply may need to be replaced. Try the following solutions first:

-

Plug your console’s power supply into a different electrical outlet. Do not use a surge protector.

If the unit is still not lit up, unplug the power supply and let it cool for 30 minutes. Then plug it back into the outlet.

If your power supply light is still unlit, the unit needs to be replaced. You can order a replacement Xbox One power supply unit from our Xbox Online Service Center. Console registration is required to replace the unit under warranty (the power supply warranty
is the same as your console warranty)."

-

support.xbox.com/.../console-wont-power-on

-

that website will help you troubleshoot the xbox power on issues

Phoenix_Reins

It may need a reset. Try these steps to reset your power supply unit:

Unplug the cables from the console, wall outlet, and power supply itself.

Wait 10 seconds.
Important Be sure to wait 10 seconds. This step lets the power supply reset. Make sure you unplug the power supply unit from both the wall and your Xbox One console.

Firmly plug the power cable back into the electrical outlet and the power supply. Do not plug the power unit into the console yet.

Check the light on the power supply.

For addition help go here; https://support.xbox.com/en-US/xbox-one/console/reset-power-supply-solution

DeadlyRayyan

Step 1: Welcome to the Xbox One Power Supply Solution

If your Xbox One console is not receiving power from your power supply unit, the unit may need to be reset.

Note If you are experiencing problems with the power supply for the Xbox One X or Xbox One S console, see Your
Xbox One X, Xbox One S, or original Xbox One console won’t turn on.

Follow these steps to reset your power supply unit:

Unplug the cables from the console, wall outlet, and power supply itself.

[table][tr][td] [IMG]

[/td][/tr][/table]

Wait 10 seconds.
Important Be sure to wait 10 seconds. This step lets the power supply reset. Make sure you unplug the power supply unit from both the wall and your Xbox One console.
Firmly plug the power cable back into the electrical outlet and the power supply. Do not plug the power unit into the console yet.
Check the light on the power supply.

Is the LED on your power supply unit on, off, or blinking?

Do let me know so I can help you further

vanduscha

Hello Christopher,

thank you for your answer.

I have found the problem.

Recently, I replaced the power supply unit with a non-original one because it was broken.

My power supply is right next to many other cables, including the cable for the internet, and I think it is causing interference.

As soon as I put the power supply somewhere else, the problem is solved.

Best Regards

Mark

Xbox one power supply unit broken?