Xbox one power issues not sure what to do

Discus and support Xbox one power issues not sure what to do in XBoX on Consoles to solve the problem; i bought an xbox one Call of Duty Advanced Warefare edition from amazon back in March and had it shipped to Oman in the middle east. After using it... Discussion in 'XBoX on Consoles' started by ValiantPoem30, May 2, 2016.

  1. Xbox one power issues not sure what to do


    i bought an xbox one Call of Duty Advanced Warefare edition from amazon back in March and had it shipped to Oman in the middle east. After using it for about 3 weeks, i got issues with it, its not powering up. Everytime i turn it on, it would light up and
    the special effects sound would come however it would shut down immediatley. the power brick is orange, i watched videos on youtube etc how to fix the issue with the power brick however it didnt work, i ordered a new power brick, its still not working. I even
    watched a video on how to modify an xbox360 power brick to work on xbox one i tried that still not working.

    The issue is that i cannot send it to the service centre as there is no offical Microsoft Service centre in the region, the one that handles Middle east is in Prague and that only handles PAL systems EU versions not NTSC and it will cost me more than the
    actual xbox one to ship it there same thing if i ship it back to amazon

    My question is what can i do now i am willing to void the warrenty and pay local game store technicians to fix it, but what i would like to understand is that if its not a power brick issue what else can it be, is it the mother board, etc ??

    I am a big xbox fan and have always been however this is really dissapointing. I have a 360 MW3 edition and never faced any issues with it, its solid. However most of the new games are on xboxone so i went out and got one and now the thing is dead and not
    sure how or where i can get it fixed. If anyone knows of an official MS Support centre in the region that would really help as well

    So any help and advise will be highly appreciated.

    :)
     
    ValiantPoem30, May 2, 2016
    #1
  2. Not sure what to do

    When you get the 3 red lights, what color is the light on your power brick? If it is anything other than green, try turning off your xbox and then disconnect the power brick from the xbox, wall, and the cable going into the brick. Then plug it all back in
    and see if that corrects the issue.

    If the light on the power brick is green, send it in for repair. I would recommend including a note that the issue is intermittent if you do decide to send it in for repair. By the way, it is cheaper to submit your repair online rather than calling xbox
    support.
     
    Ddraig-F6309DBA-2F87-40B8-8EC3-94B493150C69, May 2, 2016
    #2
  3. Internet Expert, May 2, 2016
    #3
  4. ChristopherRichardso Win User

    Possible Hardware Failure

    Hey guys I'm having some issues wity OG xbox one it wont boot up all the way powers on for maybe five seconds then shuts down not sure what to do
  5. Mister Gwyther Win User

    Not sure what to do

    Hey there Lasus! In addition to Draig's post, I would recommend checking out our

    Flashing Lights Wizard
    for more help diagnosing the exact nature of your issue. Let us know if that helps, thanks!
  6. HassanB Win User

    Not sure what to do

    Hello,

    If you don't know the e-mail address that you used to set your profile up then you'd need to
    contact Microsoft Support Chat.

    Click Billing & Memberships > Under Microsoft Account, click Forgot Microsoft AccountUsername then finally click Chat with Microsoft Support.

    If for whatever reason you can't access Chat Support, then please contact phone support directly.

    As long as you have the gamertag and the information that's associated with the gamertag (name, address, phone number, card number etc.) they should be able to assist you with giving you the e-mail associated with that account.

    If you're just looking to reset your password and you know the e-mail associated with your gamertag, you can do so by visit this page here.
  7. Internet Expert Win User

    Not sure what to do!

  8. Ddraig-F6309DBA-2F87 Win User

    Not sure what to do

    When you get the 3 red lights, what color is the light on your power brick? If it is anything other than green, try turning off your xbox and then disconnect the power brick from the xbox, wall, and the cable going into the brick. Then plug it all back in
    and see if that corrects the issue.

    If the light on the power brick is green, send it in for repair. I would recommend including a note that the issue is intermittent if you do decide to send it in for repair. By the way, it is cheaper to submit your repair online rather than calling xbox
    support.
Thema:

Xbox one power issues not sure what to do

Loading...
  1. Xbox one power issues not sure what to do - Similar Threads - power issues sure

  2. Xbox one slim power cable conection issue

    in XBoX on Consoles
    Xbox one slim power cable conection issue: Hi I have an xbox one slim bought in 2018, never had problems nor issues with this console. Recently i noticed that when i have to connect the power cable to the back of the console, i have to...
  3. Issues with power brick

    in XBoX on Consoles
    Issues with power brick: hi, i was just about to start playing a game on my x box one, when i heard a pop noise as if a fuse blew. I tried starting the console back up again by pressing on the start button but it wouldnt...
  4. Is there other options to correct the Xbox elite series 2 power issue?

    in XBoX on Windows
    Is there other options to correct the Xbox elite series 2 power issue?: Xbox elite series 2 controller turns off randomly with a full battery and when plugged in. Ran the reset and update and the problem persists. Problem started a week ago and I have since stopped...
  5. Remote Play and Power issues between SeriesX and Computer.

    in XBoX on Consoles
    Remote Play and Power issues between SeriesX and Computer.: I've been recently using xbox remote play between my hardwired console and my computer over the last few weeks and I'm continuing to have issues getting it to work smoothly. The typical issue is...
  6. Original xbox power issues

    in XBoX on Consoles
    Original xbox power issues: Hi. My original xbox won't power on. But if I keep my finger on the power button it sounds like it's trying to boot but no sound or video comes through. Then if I remove finger rot just dies. Any...
  7. Advice on hardware issue? Xbox powers off immediately after turning it on.

    in XboX Insiders
    Advice on hardware issue? Xbox powers off immediately after turning it on.: I have an older xbox one s that will often give me trouble when I go to turn it on. I hit the button, it chimes, the light comes on, then it shuts back down after a second or two. It doesnt even...
  8. Console or power box issue?

    in XBoX on Consoles
    Console or power box issue?: I’m having trouble with my original Xbox one. I don’t know if it’s the power box the console itself. I have an after market power box because the original stopped working. Anyway, I plug the power...
  9. Power outage issues

    in XBoX on Consoles
    Power outage issues: I had a power outage and after that my console comes up for a brief five seconds then shuts right off and each time I try turning it on its the same thing(xbox one x). Any suggestions on what I...
  10. X box series x power supply issue

    in XBoX on Consoles
    X box series x power supply issue: Guys I have been with x box for 21 years (2003). I am highly disappointed in the customer service and support I have received with this power supply issue. It’s been a roller coaster to say the...