Xbox One Playback Woes

FRSC · Sep 20, 2014

I am having similar issue. The last two new blu ray discs I have purchased I have noticed the playback stuttering. If I rewind and play the portion of the movie again there is no stutter. I exchanged one disc three times and each time I saw this. Its
always random, never in the same place. Older blu ray discs I know work from using in other devices exhibit this too. Any suggestions on fixes? Microsoft support just keeps giving me things to try with no success.

:)

pjcarter12 · Sep 20, 2014

Xbox One Playback Woes

I continue to have the same issue above. My internet is 50Mbs down and up. Xbox 360 had no problems

Issue persists on Amazon, Netflix and ANY Xbox video content. DVDs play fine.

I have changed cables, upgraded cables.

Without any kind of help other than "reboot" which does not fix the issue, we will return our xBox One. Vides ANYONE have a reliable fix?

l33tmeatwad-C5110031-852E-48A0-9E60-6CFDB04F9A26 · Sep 20, 2014

Xbox One Playback Woes

@bleedorngnbrwn Hard rebooting the system does help if you start having really bad issues, but the systems have a VERY slight frame drop issue that most users may not even notice. Sometimes I wish I didn't have the eye to spot things like that because it's
really annoying. Games aren't noticeable because with high framerates it's not really obvious with frames are dropped, but videos make it somewhat obvious, but not always easy to spot right away and you just get the sense of it "not playing smoothly" when
trying to play videos. The best way to describe this issue is that they play back similar to videos played through flash player on the PC through a web browser on an on-demand type website. The videos play, but they just aren't "smooth".

TopcowRaven

I haven't tried any discs, but i know Movies & TV app drops frames or is choppy during motion, especially when panning, but it does happen constantly just harder to notice under low/no motion.

BassProCM

@l33tmeatwad: Thanks for posting back. That may very well be a possibility. I might try to get a replacement just to see if it resolves the issue.

That said, I have a feeling (and some data) that supports the issue stemming from software. I've noticed incremental improvements over the past n updates, but there is still a subtle (and always reproducible) judder / frame drop issue.

I'll be sure to post back if replacing hardware resolves the issue. Thanks again for the reply

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l33tmeatwad-C5110031

Thank you for that information TopcowRaven!

pjcarter12

I believe I originally started this discussion. I think that methods to match movie frame rates is the key.

Microsoft, please allow us frame rate control where possible and allow us to properly download and back up our movie purchases in a format that does not require an Xbox to replay.

l33tmeatwad-C5110031

@BassProCM: Have you tried calling support lately? This issue was resolved for MOST users, so it may just be an issue on your box.

Xbox One Playback Woes