Xbox One Play and Charge Stuck

Nunzio8 · May 22, 2014

Hello everybody,

Recently I have had trouble with the play and charge cable. The light on the cable doesn't turn orange when plugged in, but will turn on when slight pressure is applied to it (pushing it down). In addition to this, the cable is almost impossible to remove
from the controller and I have to repeatedly yank the cable out when I'm done with it. I'm worried this is damaging the controllers I have (I have tried on both controllers and the cable gets stuck in both). Currently the cable is stuck in the controller and
I can't remove it, again I'm hoping to not damage any of the hardware. Has anybody else experienced this issue? Or have any ideas on what to do?

:)

Mad Cow Dizease · May 22, 2014

Xbox one play and charge

Hey there, can you troubleshoot the 3 components as showed below to determine what is the source of the issue? One may need replacing.

Solution

To resolve this issue, determine the faulty component and then replace that component:

The Xbox One Wireless Controller

To troubleshoot the wireless controller, try using AA batteries, or try a different Xbox One Rechargeable Battery Pack to verify that nothing is wrong with the controller. If the controller works with different batteries, it isn't causing the issue.

The Xbox One Play & Charge cable

To check whether the cable is the problem, try a different Play & Charge cable (or any standard USB to micro-USB cable) to charge the battery. If the battery charges correctly with a different cable, your charge cable is faulty.

The rechargeable battery

To troubleshoot the rechargeable battery, try the following:

Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox One Rechargeable Battery Pack and on the Xbox One Wireless Controller. Then try to charge the battery again.

Try a different Xbox One Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, your original battery is faulty.

Click to expand...

x24hrs2livex · May 22, 2014

Xbox one play and charge

If the troubleshooting guide provided does not work, make sure to register your console at
http://myservice.xbox.com. and order a replacement controller

Nunzio8 · May 22, 2014

I just wanted to add that this is making my controller unplayable because it keeps intermittently turning on and off.

Cordich · Oct 31, 2018

I had the same problem, the good news is : I managed to remove the cable and now when I try to re-plug it it's easy to unplug.

On the other hand my controller is unplayable as well because it appears that the overall thing was damaged in the process.

So basically you are probably done as well, sorry bro :s

I'll try to have replaced as I ordered the controller about a week ago >>

Cordich

I had the same problem, the good news is : I managed to remove the cable and now when I try to re-plug it it's easy to unplug.

On the other hand my controller is unplayable as well because it appears that the overall thing was damaged in the process.

So basically you are probably done as well, sorry bro :s

I'll try to have replaced as I ordered the controller about a week ago >>

Nunzio8

I just wanted to add that this is making my controller unplayable because it keeps intermittently turning on and off.

da8ro9

Hi Guys,

https://answers.microsoft.com/en-us/windows/forum/all/xbox-one-wireless-controller-charge-and-play-stuck/76c94c49-2565-4e9b-a261-b60a711af018?page=1

Worked like a charm!

scottsfree1

i have just stuck with my play and charge kit works all day charge while i sleep and thats good enough for me

XBF Crystal P

Hi there FairyTact,

If you would like more information on the Play and Charge Kit. Check out these resources for the Play and Charge Kit:

Hope this helps.

Xbox One Play and Charge Stuck