Xbox One Play and Charge Kit not charging controller (temporary solution found)

Hi Itchy, thank you for your suggestion. It's a good one for someone with a similar problem but given this is a brand new controller, I'm not sure I want to fiddle with the contacts and thereby void the warranty when I'm considering simply taking it back
to the shop for a replacement. I think that's what I'm going to do, these products should work as described with no involvement from me.

Many thanks.

Oh yes if they are both under warranty then do get new ones for defo ! My suggestion can be done even if new as its very minimally invasive. But its safer to just get them exchanged as you say. It shouldn’t be the case getting faulty stuff but the quality
control margin for errors is probably quite high given how many they churn out at the factories.

I would suggest that the shim is merely lifting the contacts between the controller and the battery. So for that very case in the past i have bent the contacts outwards on the controller ever so slightly each time until the battery sits and contacts firmly
have a go and report back !

This is really a follow up to my previous problem detailed in the thread: Intermittent sound on xbox one s when playing games, I can't add to that thread because it's been closed.

I exchanged the controller under warranty after having spoken to Microsoft and receiving a Fault/Return Number from them. The shop replaced the controller with a brand new one. This controller works fine with sound and was the old controller was definitely
the cause of the problem

However, this brand new controller now won't charge with the Microsoft Play and Charge Kit—the Orange/White lights do not show on the USB lead and the Xbox one s system does not show the battery as being charged. Bear in mind this is a brand new controller
and the Play and Charge Kit is less than 6 months old and worked fine with the old controller.

Having done a little online research into this problem, I tried a fix that someone suggested (to place a thin cardboard shim under the battery) and the controller and battery will now charge correctly. The lights show on the USB lead and the xbox one s system
shows the battery as being charged. However, as a result of that small increase in battery height I cannot easily replace the controller battery cover as I'm concerned about breaking the holding lugs. So at the moment it's charging without the battery cover
in place.

My question then is this: should I continue with this inconvenient (with regards to not being able to replace the battery cover) fix or simply get the new controller replaced again under warranty in the hope the replacement controller will charge correctly?

What's the community view?

Have your controller replaced. You shouldn't have to makeshift/bandaid your controller.... that's what the warranty is for!

Hi Itchy, thank you for your suggestion. It's a good one for someone with a similar problem but given this is a brand new controller, I'm not sure I want to fiddle with the contacts and thereby void the warranty when I'm considering simply taking it back
to the shop for a replacement. I think that's what I'm going to do, these products should work as described with no involvement from me.

Many thanks.

Hi Niko, thanks for your reply. I agree, I think it should go back to the shop and be replaced.

Many thanks!