Xbox one pads all keep disconnecting

Hi Jake, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Then, pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

I hope this helps.

I'm still having this problem and no one has had the courtesy to even reply to my message!

Some support service....

3 control pads now have the same problem and I have a totally different console which has the exact same problem!

Is it time for Microsft to admit that they have messed up what was the worlds best control pad?

I should add that I have gone through all of the steps in the announcement above.

The disconnect can happen at any time, in game, on the dashboard while I'm not even touching the controller and when I have a completely full battery!

Control pads are updated.

I've done everything and I am still having this problem.

Hey there dirty dig!

Sorry to hear about the issue! Since this is an older thread, please post a new thread detailing the issue you're experiencing along with the troubleshooting steps you have mentioned already. That way the community can provide support tailored specifically
to you!

i share your pain madmartinmarsh. i also have the same problem.

ive tried new control pads, alkaline batteries, removing interfering devices and hard resets of the console.

ive tried my control pads on other consoles and they work perfectly, i take them back to my console and they start disconnecting frequently again.

ive tried charging them for days, still no joy.

ive tried gaming at another house but i get the same problem there.

my controllers and my console have all the latest updates.

the one and only way i can use my xbox one day one console is to permanently connect my control pads to the console via the provided usb charging cable but that means i have to sit a lot closer to the screen and i can never go wireless