Xbox One Over-heating Issues

Hi ComanderStrange,

go to here so they can answer you're questions
https://support.xbox.com/en-US/contact-us

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello TJ Moose,

Thank you for posting in Microsoft Community.

Based on the information you have provided; it seems like there may be a software issue causing your Xbox to shut off and display the overheating message. I recommend trying a few troubleshooting steps to see if they help resolve the issue.



Use or move your Xbox Console to another socket.

Try to move the console to another socket.

Or move the console to a new location and see if issue persists.

Try clearing the cache on your Xbox

Hold down the power button for 10 seconds until it turns off, unplugging the power cord from the back of the console, waiting 10 seconds, and then plugging it back in and turning it on.



Update Xbox Console.

Make sure your Xbox is up to date with the latest system updates for OS version: 10.0.25398.2538.

You can check for updates by going to Settings > System > Updates & downloads.



Factory reset your Xbox and keep all games and apps:

If the issue persists, you may want to try a factory reset of your Xbox.

This will erase all data and settings on your console, so be sure to back up any important data before proceeding.

To do a factory reset, go to Settings > System > Console info > Reset console > Reset and keep my games & apps.



If none of these steps resolve the issue, it may be a hardware issue and you may need to contact our live support for further assistance.

Sincerely,



Microsoft Community Moderator

Hey there Immastranger32!

Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Sounds like you have some sort of resistance in the controller circuit. If its still under warranty have it replaced if not you'll probably have to buy a new one.