xbox one ONLY shuts off when playing a game

Hi Brenda! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

Solution 2. Clear your local save games file and persistent storage.

Make sure that there’s no disc in the disc tray.

Scroll left on the Home screen to open the Guide.

Select Settings > All Settings

Choose System > Storage.

Now select Clear local saved games.

Choose Yes to confirm.

Restart your console

Solution 3. Try to do a soft factory reset without removing any games and apps.

Press the Xbox button to open the guide.

Select Settings > System > Console info > reset then keep my games and apps.

NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Hi please visit https://beta.support.xbox.com/help/hardware-network/console/console-turns-off-unexpectedly

My family plays my XBox One all day, it get a little rest. I hear the in-system fan speeding up on a small game. My Dad alone can play 6 to 8hrs in a Fishing Planet Game ) Free Download game) after that he play old b/c XBox 360 games. Time I get the XBox
is at late day time. I'm playing Overwatch, Apex Legends, Call of Duty Warzone, PubG the fan goes wild, then shuts off. I give an rest 1hr. still shut off.

The XBox is overheated.. Turn off your Xbox. Give it a 1+ or 3hrs rest.

Make sure you keep the XBox from a entertainment center that may block the fan. They design entertainment centers to keep in heat which can make you XBox overheat. You can make a bigger opening in the back of your entertainment center.

What if it Summer time its super hot outside and inside. Too hot in your room.

This helped me.. I have a big metal fan when it blows it blows. I use it to cool off my XBox.. It works..

In winter and Spring times I do not need a fan, its cold in my state.

You can get XBox One Cooling fans: XBox Cooling Fans

I'm experiencing the same issues. My system was working fine for the first few weeks but when I start playing it today, it keeps shutting off. Every time I'm 5 minutes into the game the system will shut off. And there would be a few times when after it shuts
off, I will turn it back on and it will shut off a second later. It will do this like 5 times until it turns completely on. I hardly was playing my Xbox one. I probably played it 10 times since I bought it.

I have been trying to fix this issue for weeks, I find that it only shuts off while playing video games, Like R6. When it shuts off the screen does a weird zap image and the cords, Xbox one and power brick are HOT. I don't have the money for a new Xbox,
I also don't want to erase my data soooo