Xbox One Online Problem

Heya!

Let's have you post your Detailed network stats and NAT type from the console so we can begin troubleshooting the issue.

Let's also have you
power cycle the console to try and resolve the issue.

Post back and we will be here to assist!

Thanks for the information.

Would it be possible for you to connect using ethernet (wired)?

If not, please follow these steps to diagnose the issue:

Run a speedtest (http://www.speedtest.net/) - to check the quality of your line

Reset the modem/router (there should be a pin-hole button on each)

Would you also be able to tell me what your current NAT type is on Xbox One?

I've also taken a look into the equipment you're using for networking, and it seems there are known incompatibilities with the AT&T U-verse Arris NVG589, and judging from the news reports, it has since been replaced to a newer version with AT&T (although
that's up to AT&T).

It might be worth giving them a call and seeing if they'll upgrade your modem/router for you.

My ISP is AT&T U-verse. It hasn't had problems before, but lately it has. I am not sure which is which, but I am using the AT&T U-verse Arris NVG589 and the AT&T Wireless Access Point VAP2500. I have actually ran a multiplayer test on the settings, and it
says everything is all good and should work. So not sure what to do. Thanks for the help so far.

Hey Rage Master 001,

Thanks for using the Support Forums!

Could you please answer the following questions:

- Who is your ISP (Internet Service Provider)?

- What's the make/model of your router?

Then, please go to Settings >> Network and run a Multiplayer Test, let me know of the results.

Hey RLWASSON!

Sorry to hear about your connection troubles. Like I mentioned above, could you also please create a new thread explaining your issue in full detail as well as posting any troubleshooting steps you've taken so far?

Doing so will make it easier for everyone to assist you!

Thanks!