Xbox One Oneguide Channel Lineup Wrong Freesat UK

Discus and support Xbox One Oneguide Channel Lineup Wrong Freesat UK in XBoX on Consoles to solve the problem; Channel Lineup is wrong for Freesat on Oneguide for me (in Wales). No idea what could be the root cause of this. Not a major issue but niggling and... Discussion in 'XBoX on Consoles' started by Glanyrafon, Oct 19, 2015.

  1. Glanyrafon
    Glanyrafon Guest

    Xbox One Oneguide Channel Lineup Wrong Freesat UK


    Channel Lineup is wrong for Freesat on Oneguide for me (in Wales). No idea what could be the root cause of this.

    Not a major issue but niggling and probably easy to resolve

    :)
     
    Glanyrafon, Oct 19, 2015
    #1
  2. 7VN
    7VN Guest
    The entire channel lineup is wrong.

    All listings on oneguide are wrong for time warner. Zip [Mod Removed]. Twc changed channel lineup
     
  3. Comcast channels wrong

    Hey guys, if you have guide data issues, go to OneGuide settings -> Troubleshooting -> Report a OneGuide problem and submit an example of the wrong channel you are seeing. It will get the whole lineup reviewed. Thanks!
     
    JT Kimbell [MSFT], Oct 19, 2015
    #3
  4. Majikthise
    Majikthise Guest

    Xbox One Oneguide Channel Lineup Wrong Freesat UK

    When I set mine up, there were 2 options for tuning. Either "freeview" or "freeview national lineup"

    The 2nd one seemed to be a better match for me. Hope that helps.
     
    Majikthise, Oct 20, 2015
    #4
  5. Glanyrafon
    Glanyrafon Guest
    Thanks Majikthise. For me I just get offered "Freesat Wales Satellite" which doesnt have correct lineup (misses S4/C at 104). I probably need to raise a support case I guess . . .
     
    Glanyrafon, Oct 31, 2018
    #5
  6. Glanyrafon Win User

    Xbox One Oneguide Channel Lineup Wrong Freesat UK

    Thanks Majikthise. For me I just get offered "Freesat Wales Satellite" which doesnt have correct lineup (misses S4/C at 104). I probably need to raise a support case I guess . . .
  7. Majikthise Win User

    Xbox One Oneguide Channel Lineup Wrong Freesat UK

    When I set mine up, there were 2 options for tuning. Either "freeview" or "freeview national lineup"

    The 2nd one seemed to be a better match for me. Hope that helps.
  8. 7VN Win User

    The entire channel lineup is wrong.

    All listings on oneguide are wrong for time warner. Zip [Mod Removed]. Twc changed channel lineup
  9. eicastic1 Win User

    Comcast channels wrong

    I think the problem with reporting the "wrong number" for a channel number through "OneGuide settings -> Troubleshooting -> Report a OneGuide Problem" is that the lineup doesn't get reviewed because the number reported for the channel actually is correct
    in the guide! For example, when I report that ESPN is a "wrong number" and should be on 850, well....it does show on 850 in OneGuide. So I'm assuming this doesn't trigger a full lineup review. The problem is that OneGuide ALSO shows it on 252 (here in Richmond).
    252 is now defunct and doesn't exist as a channel via Comcast. So when we say "XBOX watch ESPN" it seems like it must internally grab the lowest channel number it can find for that HD channel and then try to change the cable box channel number to that.

    So reporting a wrong channel number by giving an example doesn't seem to really work because the one we give is correct and already in the guide. The problem is that there is an "extra" channel number in the guide for a channel like ESPN and it's the extra
    channel that is wrong--it shouldn't exist as any channel, period. There's no way to report this fallacy through the interface.
  10. JT Kimbell [MSFT] Win User

    Comcast channels wrong

    Hey guys, if you have guide data issues, go to OneGuide settings -> Troubleshooting -> Report a OneGuide problem and submit an example of the wrong channel you are seeing. It will get the whole lineup reviewed. Thanks!
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Xbox One Oneguide Channel Lineup Wrong Freesat UK

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