Xbox one on mute and can’t unmite it, no issues with headset

Yeah, I'm pretty sure it's not a headset issue. I replaced my M80 mixamp (Astro) with a brand new one and nothing changed. The headset itself can't mute others, only the console has the ability to do that, and there's no way to tell the headset to tell
the console to mute the party. It has to be an issue with the xbox itself.

Hello Maverick2311,

I understand the sentiments of the microphone. That is not something that can be resolved through an update, as it is hardware related. What I can recommend is using the auto-mute feature, which you can set up in the Xbox Accessories app.

The Auto-mute feature silences your headset mic when you aren’t speaking. This reduces the amount of ambient sound picked up by your headset. The default Auto-mute setting for the headset is Low. Increasing Auto-mute to Medium or High will result in fewer sounds being picked up by the mic.

You can also turn Auto-mute Off, so that your headset mic is only muted when you manually use the headset’s mute button.

Note If you’re experiencing issues where your friends can’t hear you speaking in chat, check your Auto-mute settings or try turning Auto-mute off.

Additionally, you can go visit this article page, and at the bottom when you scroll down, it will ask "Did this resolve your issue?" You can select Yes or No, and when you do, it will ask if you want to leave feedback, which you can give the same feedback stated here.

Set up and configure your Xbox Wireless Headset | Xbox Support

Regards,

Hayabusa

O K, I'm just sharing based on the manufacturers site info.

I don' t have that headset. I do have issues with the chat pad as far as chat but I don't have any issues with sound while using any of four different headsets. Xbox Stereo Headset, the chat headset that came with it, and two off brands.

Usually the only problem is that the chat-pad glows as muted chat and even the xbox one Guide shows muted but in the game (Elder Scrolls Online) its not muted regardless of either compatible chat headsets.

Perhaps a future update will address this as a public update went out this week.

Hi Wayne!

Thanks for reaching out to us with this issue. Since you've tested out the headset on other devices and it appears to be functional, then you may wish to try out the headset on a different controller if you haven't already. Whenever the headset is plugged
into a controller, you should see a headset symbol where you are seeing a muted mic symbol. You'll definitely want to check the OneGuide by pressing the Xbox button on your controller while the headset is plugged in, then scroll to the right of the guide to
the Gear symbol for settings, then choose Audio settings and ensure that the mute is not engaged.

If mute is not engaged on the Audio settings, then double check that the mic is not muted on the headset itself (assuming your headset has an audio switch). Should it not be muted. either via the console or the headset itself, then you'll want to ensure
that this is not true on a different controller. Reason being is that it is possibly the headset jack itself that isn't recognizing headset and causing the muted mic symbol. I'm listing out some helpful articles below that contain troubleshooting steps that
you can take to determine what may be happening:

• Xbox One Chat Headset troubleshooting
• Update your Xbox One Controller

Give these a try and let us know the results!

I hope that this helps out!

Hi

If you can’t hear sound from the Xbox One Chat Headset, try the following solutions first:

• Disconnect the headset, and then reconnect it firmly to the controller's expansion port.
  
  
  
  Note Never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.
  

• Make sure the headset is not muted. To do this, check the mute button on the headset controls.
  

• Try using a different controller or headset to check for a hardware malfunction.
  

• If you’re not hearing sound while in Party Chat, but you can hear sound while using in-game chat or another app like Skype, see Troubleshoot parties on Xbox One.
  

If these solutions don’t solve the problem, use the following troubleshooting solutions.

http://support.xbox.com/en-GB/xbox-one/accessories/wired-headset-help