Xbox One not working!

DIS7RICT · Sep 2, 2014

About a month ago my Xbox One started playing up, it took ages to power on the console and when it eventually did no games would start, it kept saying that it could not launch this game and that I should try again later. It was running really slow and so
I left it for a couple weeks to see if that resolved the problem. Now when I turn it on the Xbox One logo shows up and then it stays on a black screen and never starts up. Destiny is coming out in 5 days and my Xbox doesn't work.

I've put in an order to have the console repaired/replaced but they never sent me the shipping label to be able to send it off so I'm at a loss on what to do now...

:)

AIDY81 · Sep 2, 2014

Xbox one not working

That's about two weeks now my Xbox one has been down not loading games and when it does the very odd time it's so slow. Don't no whether to buy a new one or try and get it fixed but it's around £110 quid. What a waste of £500 quid

Jacob_Booe · Sep 2, 2014

Xbox one not working

Nah I had to unplug everything and then restart the console.

Daft Badger · Sep 2, 2014

Here in the U.K. the shipping label is emailed to you & you print it out.

Would think it's the same in other countries but can't be 100% certain.

I'd contact support again & ask if i was you.

EvilBoris GX · Oct 31, 2018

You could also try reinstalling the OS

support.xbox.com/.../offline-system-update-diagnostic-tool

If you can get the machine to boot following that, try formatting the console also.

ShadowAckers

I have quite literally tried everything i have found online short of ripping it apart or throwing the thing out my third story window onto the concrete below. The only thing this console is good for right now is a $500 paperweight that lights up every now
and then.

Mister Quimby

Hey there ShadowAckers!

Sorry to hear about booting issues. I recommend trying a few troubleshooting steps to see if we can get this issue sorted.

Please give the following steps a try:

Press and hold the power button on your Xbox One console for 5 seconds.
Once your console is powered off, unplug the power cord.
Wait 5 minutes and then plug in your console.
Power on your console to see if your console is recognized by your TV.
If the issue continues, try using a different HDMI cable if possible.

Give the suggested steps a shot and let us know if you are still experiencing the same issue.

WPAK

Hi there,

please be aware that this forum section is for the managing account for the fixxbox 360.

Have you tried the power cycle via the exact steps mentioned here:
support.xbox.com/.../power-cycle-console

Let us know the results?

ThisBeaverBites

having the same issue after 1 week of use...soft reset and fully unplugging it hasnt worked

AquarrzSudnnym

Firstly, If you are in the Xbox Insiders preview program you CANT use offline system updates (OSU).

If you are using WiFi to connect to your router/gateway try a wired ethernet cable connection.

Power cycle your router and wait till its fully functional before turning the console back on. The update should continue to complete as well as reboot.

Have patience when it reboots and it should return to your Home screen and/or controller passkey input screen.

Xbox One not working!