Xbox One not unable to launch digital games

Please try and complete the trouble shooting tips in the link below.

support.xbox.com/.../game-freeze-solution

Hi Robert! I'm more than happy to help you!

I just want to confirm that you're unable to launch a game on your Xbox console as it freezes stuck on screen upon launch, is that correct?

Does this error occur to other games as well or just specifically for this one?

Is this game you are referring to a disc game, digitally purchased, or a free game from an Xbox subscription?

Best Regards,
Darhyl

Hello there @Muuwop, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the game situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I
would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Unfortunately, it did not work. After all the steps it told me to ‘INSTALL you own this’ I click it but it does absolutely nothing. It's appearing in my ‘Manage Queue’ and it's under recently installed but it still doesn't let me click and play it. That's
a bummer. Appreciate the help mate! Stay safe.

I most forgot...

Starting whif Xbox One MS will launch simultanious (in theory in all regions) both digital and discs (= if a game is fisical launched their digital counter part will be launched IN THE SAME DAY!!!).