Xbox one not restarting after update.

Hi FuzzyJohnny, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

Offline update worked!!!!

Had to format my flash drive to NTFS, then the updates started and installed.

Faced the problem of the box shutting down in between, but once it was manually started, the "Apply update" stage resumed.

Thanks a ton.

Glad this got the issue resolved for you.

Any further issues you know where to come

Regards

PGTiPs

Offline update worked!!!!

Had to format my flash drive to NTFS, then the updates started and installed.

Faced the problem of the box shutting down in between, but once it was manually started, the "Apply update" stage resumed.

Thanks a ton.

If even the offline update doesnt work, could be a hardware issue, probably with the HDD. There you will need a repair.

So if the offline update doesnt work I advise you to contact
Customer Support to get a final decision what is the issue, and then if you need a repair you can request to them.

Hi,

I understand you said you don't want to do an offline update as its not the update at fault which is incorrect.

Your firmware has flashed incorrectly to the console which is why you are having the issues you are having and likewise in safe mode.

You have 2 options, 1 being sending the xbox away for repair if its under warranty or do the offline update process.

Personally I would do the offline option as it will get you back online quicker.

Xbox Offline Update Process

You also see the pinned post regarding startup issues also for further help.

Pinned Post

Thanks