Xbox One Not Recognizing CloudX Stinger Core Headset

KyleN2 · Apr 6, 2019

I bought a brand new xbox one-s controller so that it would have the 3.5mm input for a mic so that I could talk to my friends. I then bought the xbox one CloudX Stinger Core headset. When I plug the headset into the controller, I get no audio and the mic
isn't recognized. When I go to the xbox controller options, the "Volume" option is greyed out. When I try to start a party, it says "We can't find a microphone for these people".

I have tried updating the controller with the mic plugged in, but as it is a brand new controller, there wasn't an update available. I have also tried restarting the xbox/controller and unplugging the mic, but it still isn't being recognized as plugged
in. I have plugged the mic into my computer and it gets both audio and hears my voice, so I do not believe it is the headset.

I am very frustrated that a brand new controller and brand new headset that I only got because it is Xbox licensed is not working. Any help would be appreciated.

:)

NiteTimeOwl3533

Kingston HyperX CloudX Stinger Core Gaming Headset cost $20 and I have no big complaints about the headset.

NiteTimeOwl3533

Hi I use the Kingston HyperX CloudX Stinger Core Gaming headset, it's comfy and I can hear great detail in games.

KyleN2

I just did a soft factory reset of the console and it did not change anything... any other suggestions?

Also, since the controller is literally a few days old, could I check to see if it is under warranty?

XBF Crystal P

Hi there KyleN2,

Thanks for reaching out! I'm sorry to hear about the issue with the 3.5 mm jack on the Xbox One controller.

Have you tried the

Xbox Headset adapter?

For any device issues, I would recommend to
contact Customer Support
for further assistance or visit the Device service and Repair
site.

Hope this helps.

KyleN2

Unfortunately, the only other controller I have is the older one that does not have the 3.5mm input and I was trying to avoid buying the adapter for it, which is why I got the new controller in the first place. I have tried another headset and it did
not work, but I thought it might be because it was very cheap and from a 3rd party not licensed with xbox, which is why I then went and bought the Stinger Core.

Xbox One Not Recognizing CloudX Stinger Core Headset