Xbox one not recognized me as gold

Hello!

I did a live signature on Friday but the xbox is asking to subscribe (not recognized me as gold).

What can I do?

thank you

:)

 

PBR40441 - Redeemed Gold 1 month trial through microsoft.com, not showing on Xbox One

About a week and a half ago I redeemed the one month trial for Xbox Live Gold to play multiplayer. This was done through an offer on microsoft.com. Logging into the website Services & Subscriptions, it shows my Xbox account as being an Xbox Gold subscriber.
However, using the same account on my Xbox One, the Gold membership is not recognized. Every time I go to play multiplayer or use a Gold feature I get booted to the "buy gold" screen or get the error PBR40441 "That's as many as you can have." Any ideas how
to get Gold recognized on my machine?

 

Xbox one gold not recognized

If the membership on your account ran out early I would suggest contacting Xbox Support by phone and they should be able to see what is going on as Ngocphi mentioned and they should be able to help you resolve your issue.

 

You're not showing as gold on the forums either. Check
http://commerce.microsoft.com to see if it shows the gold subscription on your account. If it does but then it shows it was cancelled, you would need to contact support. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us