Xbox one not recognising my new headset

Have you tried plugging in headset firmly and resyncing controller? This seemed to work for me (check audio settings afterwards to make sure you have headset enabled to play audio through it)

All the best ambassador nugget!

Hi CoolBaz5000,

Thank you for coming to the forums. There have been reports of third party headsets not being detected when plugging in through the 3.5 mm port. It's still not known if its a hardware issue with the port itself or simply a controller firmware update that
caused the 3.5 mm port to no longer register with certain third party headsets, but this is still being investigated. If the headset works on other devices, then the issue is with the controller's 3.5 mm port not recognizing that headset as compatible. The
only solutions at the moment are to replace the controller and try another one to confirm it's the controller port or purchase an Xbox One Stereo headset adapter that comes included with the

Xbox One stereo headset, it is not sold separately.

Thank you, I have a wireless Controller with a jack plug port, the headset is a genuine xbox one, I have plugged it in the controller but it fails to recognise it & the other headsets I have tried, my son has 2 xboxes & the headsets don't work on either
controller.

I know this may sound like a dumb question or statement not sure what to call it but my point is have you made sure when you purchased it that it is compatible with xbox? Some headsets are only compatible with different devices like there are some steel
series headsets that only work with the switch or ps4 others may work for all devices. If you have made sure of this and I am sure you have it may be either a problem with the connection and it needs fixed or it is something else entierly of which I sadly
have no extra info to give apart from ask xbox for device support.

But the thing is that the plantronics mix amp, the lx 1, costs upward of 60 dollars aud, literally more that the rig 400 by itself