Xbox one not reading discs

Discus and support Xbox one not reading discs in XBoX on Consoles to solve the problem; hey all. I have noticed lately in the chat that people are having issues with their Xbox ones not reading the game disc or asking if they own the game.... Discussion in 'XBoX on Consoles' started by angelsducksfan, Aug 11, 2016.

  1. angelsducksfan
    angelsducksfan Guest

    Xbox one not reading discs


    hey all. I have noticed lately in the chat that people are having issues with their Xbox ones not reading the game disc or asking if they own the game. I have also had these issues before. A few things I have learned and tried to get the game to work: The
    first generation of Xbox one consoles have alot of problems as do all consoles on launch. Two things I have tried is, 1. Try the game a few times to see if you can get it to work. 2. Try doing a hard reset on your console or unplugging it from the wall and
    plugging it back in to reboot it. These two things have worked for me before. If anyone has any other tips please share. We are all gamers, lets help each other out!

    :)
     
    angelsducksfan, Aug 11, 2016
    #1
  2. Misses Quinzel
    Misses Quinzel Guest
    xbox one not reading discs

    Hey there, AlarmingEnd! I'm very sorry to see that your console is not reading discs! You will want to set up a repair for it using our
    Online Service Center. This thread is over a year old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get
    you the individual support that works best on the forums. Xbox one not reading discs :)
     
    Misses Quinzel, Aug 11, 2016
    #2
  3. thirdeyelove
    thirdeyelove Guest
    Xbox One not reading discs

    1. Make sure your console is plugged into an outlet, NOT power surge or power protector.

    2. Settings >disc and blue ray > blue ray > persistent storage > clear persistent storage.

    3. Settings > power and start up > turn off or restart > restart now

    4. Repeat step 2

    5. Power cycle the console by holding the power button for 10 seconds, and unplugging the console from the wall for 30 seconds.
     
    thirdeyelove, Aug 11, 2016
    #3
  4. Hordie
    Hordie Guest

    Xbox one not reading discs

    Hi angelsducksfan,

    Nice tips! I would suggest posting following new posts that come into the console forums here, and posting these steps if you see anyone else having issues.
     
    Hordie, Aug 11, 2016
    #4
  5. MaximumExtreme
    MaximumExtreme Guest
    I would also like to add that if your console is set to instant on you should switch it to power saver and do the hard reset by holding the power button on the front of the console until it teuns off and unplug the power brick from the console and the outlet.
    press the power button to drain any power the console might have remaining which also resets the ram data. leave it unplugged for 1 minute then plug everything back in and power back on and try the disc again.
     
    MaximumExtreme, Oct 31, 2018
    #5
  6. Obsessive Power Win User

    HELP ME PLEASE! XBOX ONE BACKWARDS COMPATIBILITY NOT WORKING AT ALL?!?!?!!?!?!?

    Hi,

    It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

    The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.
  7. Obsessive Power Win User

    Can't install red dead redemption 1

    Hi,

    Do other BC Xbox 360 game discs work on your Xbox One? For the Xbox One to recognise the game and download it from Live it must:

    • Be able to read the disc. Check if the disc is dirty or damaged
    • Have a working Optical drive capable of reading Xbox 360 discs. Try other BC discs or test a DVD movie.

    The Xbox One has two diodes for reading discs in the optical Blu-ray Drive. A red laser is used to read Xbox 360 and DVD movies and a blue laser to read Xbox One games and Blu-ray movies. If the diode for reading DVD's is faulty, BC Xbox 360 discs won't
    work.
  8. Obsessive Power Win User

    Xbox One X only reads XB1 game dvds

    Hi,

    The optical drive in the Xbox One is a Blu-ray drive. Xbox One discs are on Blu-ray disc, same as HD Blu-ray movies. Xbox 360 games came on DVD disc.

    Oversimplifying my explanation a little, the Xbox One has separate lasers for reading DVD discs than it does for reading Xbox One blu-ray discs.

    The laser that is used to read DVD's has failed. This isn't a software issue, it's a hardware one. Unfortunately you can't fix this yourself, you'll need your console repaired. Sorry.
  9. Obsessive Power Win User

    xbox one disk drive

    Hi,

    it won't be a software problem. The reason is because the Xbox One's Blu-Ray drive actually has two laser diodes, one for reading Blu-Ray Xbox One discs and movies and another to read Xbox 360 and DVD movie discs.

    Essentially the laser that reads BD discs has failed and it's not something you can repair yourself.

    Sorry about that.
  10. Rickieq Win User

    MW2 will not play

    The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.
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Xbox one not reading discs

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