Xbox one not reading discs

Discus and support Xbox one not reading discs in XBoX Games and Apps to solve the problem; So my discs were working fine then it stopped reading discs and what i did was just wait and it started working eventually and it didnt do it much more... Discussion in 'XBoX Games and Apps' started by Mr Cool Dude76, Oct 26, 2018.

  1. Mr Cool Dude76
    Mr Cool Dude76 Guest

    Xbox one not reading discs


    So my discs were working fine then it stopped reading discs and what i did was just wait and it started working eventually and it didnt do it much more from what i remember so i just didn't really care about it but recently like a month or 2 ago i got a
    new disc game it was spotless no scratches or anything so i was excited too play it i put it in the xbox and then it doesn't show the game up so then fast forward too i think a couple days later it starts showing up i played it a few hours everthing was fine
    then next time i go too play it but it isnt working again it just randomly starts working sometimes and then stops but only rarely starts working so far its started too work only 2 or 3 times and ive tried other discs too with no luck digital games work perfectly
    its only discs that do this

    :)
     
    Mr Cool Dude76, Oct 26, 2018
    #1
  2. Misses Quinzel
    Misses Quinzel Guest
    xbox one not reading discs

    Hey there, AlarmingEnd! I'm very sorry to see that your console is not reading discs! You will want to set up a repair for it using our
    Online Service Center. This thread is over a year old. If you need further assistance, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get
    you the individual support that works best on the forums. Xbox one not reading discs :)
     
    Misses Quinzel, Oct 26, 2018
    #2
  3. thirdeyelove
    thirdeyelove Guest
    Xbox One not reading discs

    1. Make sure your console is plugged into an outlet, NOT power surge or power protector.

    2. Settings >disc and blue ray > blue ray > persistent storage > clear persistent storage.

    3. Settings > power and start up > turn off or restart > restart now

    4. Repeat step 2

    5. Power cycle the console by holding the power button for 10 seconds, and unplugging the console from the wall for 30 seconds.
     
    thirdeyelove, Oct 26, 2018
    #3
  4. gds1972
    gds1972 Guest

    Xbox one not reading discs

    Hi

    Can you please try following the support steps in the disc troubleshooting guide that I have attached below and hopefully it will help with the issues you are having .

    Troubleshoot Xbox One Disc Errors
     
    gds1972, Oct 26, 2018
    #4
  5. XBF Lance J
    XBF Lance J Guest
    Hey Cool Dude,

    Sorry to hear about your disc games, let's try to make your console read them again! We first suggest you try performing a

    power cycle     on your console by doing the following:

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait 10 seconds. This step resets the power supply.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn on the Xbox One.
    If for whatever reason that doesn't work, try performing a
    Factory Reset     while keeping your games and apps.
     
    XBF Lance J, Nov 2, 2018
    #5
  6. Obsessive Power Win User

    HELP ME PLEASE! XBOX ONE BACKWARDS COMPATIBILITY NOT WORKING AT ALL?!?!?!!?!?!?

    Hi,

    It's not the discs it's your console. If your console can not read DVD movies then it won't read Xbox 360 games either. DVD movie discs use the same type of discs that 360 games use (DVD-9).

    The Xbox One has two lasers to read discs. One for Blu-rays - which Xbox One discs games are made of - and one for reading DVD's and Xbox 360 games.
  7. Obsessive Power Win User

    Can't install red dead redemption 1

    Hi,

    Do other BC Xbox 360 game discs work on your Xbox One? For the Xbox One to recognise the game and download it from Live it must:

    • Be able to read the disc. Check if the disc is dirty or damaged
    • Have a working Optical drive capable of reading Xbox 360 discs. Try other BC discs or test a DVD movie.

    The Xbox One has two diodes for reading discs in the optical Blu-ray Drive. A red laser is used to read Xbox 360 and DVD movies and a blue laser to read Xbox One games and Blu-ray movies. If the diode for reading DVD's is faulty, BC Xbox 360 discs won't
    work.
  8. Obsessive Power Win User

    Xbox One X only reads XB1 game dvds

    Hi,

    The optical drive in the Xbox One is a Blu-ray drive. Xbox One discs are on Blu-ray disc, same as HD Blu-ray movies. Xbox 360 games came on DVD disc.

    Oversimplifying my explanation a little, the Xbox One has separate lasers for reading DVD discs than it does for reading Xbox One blu-ray discs.

    The laser that is used to read DVD's has failed. This isn't a software issue, it's a hardware one. Unfortunately you can't fix this yourself, you'll need your console repaired. Sorry.
  9. Obsessive Power Win User

    xbox one disk drive

    Hi,

    it won't be a software problem. The reason is because the Xbox One's Blu-Ray drive actually has two laser diodes, one for reading Blu-Ray Xbox One discs and movies and another to read Xbox 360 and DVD movie discs.

    Essentially the laser that reads BD discs has failed and it's not something you can repair yourself.

    Sorry about that.
  10. Rickieq Win User

    MW2 will not play

    The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.
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Xbox one not reading discs

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