Xbox One - Not reading Blu-Ray's and sometimes doesn't read any other disc.

Hi,

Sorry about your problem there.

If the power cycle doesn't work, then I'm sorry but your console will require a repair.

The drive that reads discs in your Xbox One is a Blu-ray optical drive. It uses a blue type laser to read the data etched into the Blu-ray discs that Xbox One game discs use. Xbox 360 discs on the other hand are DVD discs. DVD discs are read by a red laser.
Both the red and the blue lasers are built into the consoles optical drive as a complete package.

Sometimes one of the laser mechanisms will fail. So you'll either have Xbox One discs (and Blu-ray films) read fine, but DVD discs - both Xbox games, and DVD movie discs - not be read. It can also happen the other way around.

There is no way to fix this yourself. You would have to send the whole unit off to Microsoft for a repair.

Hi,

It could be that your Xbox One Blu-ray drive has a hardware fault, specifically with the diode it uses to read DVD discs. To test this, try playing a DVD movie in your console. The disc you test must be a DVD movie disc, not a Blu-ray movie disc.

If the DVD doesn't read, but Xbox One and Blu-ray discs read fine then your console has a hardware fault and can no longer read Xbox 360 and DVD discs. There isn't a user fix for this, they only option is get your console repaired. Sorry.

Hi,

There is hardware problem with the Blu-ray laser on your Xbox One's Blu-ray drive. There are actually two lasers in the unit, one can read DVD discs - which means Xbox 360 games and DVD movies and another to read Xbox One games and Blu-ray movie discs.

If the issue is with the laser diode, it's quite common to see one type of disc being able to be read and another not. In most cases I've seen recently it's been the other way around, with Xbox One games and BD discs being recognised but not Xbox 360 games
and DVD's.

If you have any movies on Blu-ray, test them out. If the console can't read these, the issue is with the drive.

Unfortunately there isn't a user fix, you'll need to send the console to be repaired.

Hi,

Sounds like the laser in your console's Blu-ray drive has a hardware issue.

To test if your Xbox One X has issues reading discs, try playing a DVD movie disc. If can't read DVD movie discs either then your console has a hardware fault.

Note: It must be a DVD movie disc, not a Blu-ray movie disc.

There are two lasers in the Blu-ray drive, one for reading Blu-ray discs and one for DVD discs. Xbox One games use Blu-ray and the 360 console used a DVD drive.

The drive contains separate lasers for the DVD and Blu-ray disc reading. Xbox one titles are on Blu-ray, while the others are on DVD. Please try a Blu-ray movie in the drive and see if it works