Xbox One not reading any discs!

Fred E Krewger · Jun 15, 2015

Called Xbox Support on my console not reading any discs. I have always usually bought games digitally and when a friend came over to watch a DVD a few months back the drive would not read the discs unless you put the disc in and out up to 20 times! Now it
is not reading anything at all. I bought the Day One console at the local Microsoft Store - Mall of America; Minnesota and there were issues of this happening. I think this should be a recall, yet they want 135 USD over the phone to fix it and 115 USD to fix
it on this site... If you do the match that is 39 to 33 percent of what a NEW console costs. I just want to know how some people got this as a recall through the advanced customer repair program (according to Kotaku, Bloomberg, etc.) and why I have to pay
even if it is out of warranty. It seems like some people are getting this as a "recall" program and not as a Warranty program.

If anyone can help me I would greatly appreciate it. Especially now since they said the Xbox ONE will play 360 games. It would also be nice to play the disc based games I bought as well as watch Movies (DVD/Blu-Ray) an my console that was promised by Phil
Spencer to be the do all end all in the living room...

Thanks for listenign and I hope someone can help me resolve this issue.

:)

onyxishere · Jun 15, 2015

Xbox One not reading any discs

Another thing you can try before doing the factory reset is to head to Settings>Disc & Blu Ray and uncheck Enable BD Live then clear Persistent Storage 3 times and then hold the power button on the console for 10 seconds until it shuts down.

If that doesn't work then you would try the steps listed above.

Xianlee · Jun 15, 2015

Xbox One not reading any discs

my Xbox one stopped reading any of my discs, blu-Ray or games. I've checked my discs and they have no finger prints or scratches. Sometimes after inserting, ejecting, inserting and ejecting multiple times it works. Do I have to do some sort of factory reset
or something? Everything else works, TV, previously downloaded games, etc. just my discs wont work. Now I have to watch my movies on my blu-Ray player and can't play games.

Hordie · Jun 15, 2015

Hi MoistCytheria,

Sorry you're having issues with your Xbox. There is no recall on Xbox parts regardless what other sites say. If support went through the troubleshooting, and from your description it does sound hardware related, your only option is a repair. See the link
below to get it started. I understand it's less than desirable, but it's honestly the only think you can do if you didnt purchase complete care with your console. Hope this helps!

Https://myservice.xbox.com

DENAz666

Hey dude,

Sorry to hear about your troubles, however there isn't much that we can assist with in this case

As with any new gen of consoles, there are usually troubles with the first releases, sometimes you get lucky and nothing goes wrong, other times everything
can seem to go wrong. My good friend had a lot of troubles with the 360, but his launch Xbox One has not had an issue at all, so i think plain old luck can play a big part in it

Anyways, I hope you get it sorted

Cheers

Denaz

Hordie

Hi Xianlee,

Sorry you're having issues reading discs. One thing to try is a hard reset. With the Xbox on, hold the power button down for 10 seconds. The Xbox will quickly turn off. After that, go ahead and turn the console back on (expect a longer boot time). Test your
games / movies and see if they work.

If that does not resolve the issue, then yes try a factory reset (link below). You will need to reinstall all your games but as long as you're online your game saves, and dashboard settings should be fine. if that doesn't work, then your console likely needs
a repair. Please use the link below to start this repair process on your console.

Xbox Factory Reset

Xbox Repair Service Center

Hordie

Hi MoistCytheria,

Sorry you're having issues with your Xbox. There is no recall on Xbox parts regardless what other sites say. If support went through the troubleshooting, and from your description it does sound hardware related, your only option is a repair. See the link
below to get it started. I understand it's less than desirable, but it's honestly the only think you can do if you didnt purchase complete care with your console. Hope this helps!

Https://myservice.xbox.com

onyxishere

Another thing you can try before doing the factory reset is to head to Settings>Disc & Blu Ray and uncheck Enable BD Live then clear Persistent Storage 3 times and then hold the power button on the console for 10 seconds until it shuts down.

If that doesn't work then you would try the steps listed above.

Rickieq

The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.

Xbox One not reading any discs!