Xbox one not powering up

Dejfromthepine · Aug 9, 2021

Xbox one was left on over night and I'm guessing it has some shut off feature when it's not in use, but then after that it was completely unresponsive. It wouldn't come on even if the controller was plugged in. I unplugged the brick from the wall and from the system and left for almost and entire day. Plugged back in and the system ran like normal. I eventually turned off again for a couple hours and when I returned to it it was the same situation again. Now my question is where the problem would be. Would it be that the brick is going bad or could it be something in the system causing this problem?

Thanks in advance.

:)

Fluke939

If you haven't seen this site already, I'd try following the advice here.

https://beta.support.xbox.com/help/hardware-network/console/console-wont-power-on

Failing that, use the 'contact us' link on the right and explain the situation, they may be able to help

XBF Houmaidi O

Hello @stevecarr98!

If the console won't power up, please check the following:

Check that the wall outlet you’re using is working with other devices.
Check that the power cable is firmly connected to the wall outlet and to your console.
Ensure that you're using the power cable which came with your console, and that it's the correct cable for your region.
If your console still will not turn on, it needs to be serviced. To request service, sign in to Device service and repair with your Microsoft account and submit a service order: Device Services

ClaudeScantlebury

Hey, goodnight. Thanks for the response. The main problem I'm having is the console's not coming on at all. It's to the point where plugging the control in the console is not even responsive. At this point I'm guessing it has to be a defect in the brick.

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this problem.

Apparently, it can be a power problem, in this case, a defect connected to the power supply, but I recommend that before anything else try the solutions provided below, to see if they can alleviate this defect you are having.

Solution 1:

You can also hard reset the Xbox One console and its cache. Here is how to do so:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button  to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

*Select the option to keep my games and apps so they are not deleted

This solution you can find in the link below.

https://support.xbox.com/en-US/help/hardware-ne...

If that doesn't work, please initiate a repair order for your console at the Microsoft website below.

https://support.xbox.com/en-us/help/hardware-ne...

*I hope this can help you.

denis97g

Hi! see if this helps https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

Xbox one not powering up