XBOX ONE not play game

i would just like to say how disappointed i am with microsoft. i have been an xbox gamer for about six years now and NEVER before have i come across something so ridiculous and shameful as this stupid august update. i have had my fair share of issues with
xbox whether it freezing up on me or certain features being unavailable momentarily, but the core experience which is of course games has never been taken away from me until now. the new update is head butting with my xbox one and the games can't be read.
i have wasted multiple evenings trying to exchange the games, exchange the console, and speaking to xbox support members for hours on end only to have no solution. whoever works these updates at microsoft should be ashamed of themselves and probably should
be fired for putting myself and a bunch of other people through this ordeal. GET THIS FIXED!

going to the forum announcement does fix the issue. Just directs you to a 75 min wait to find out you have to get replacement hardware. Please don't suggest that as an "Answer".

Does it come up with a prompt to install it or show the game is in this disc tray? Have you done the update?

Disconnect From InternetStay Offline And Restart Your Console. Then Cancel Download And Restart The Download Process. It Worked For Me.

Same here. None of my games work, even after install. Killer instinct is a black screen with music. NBA2k14 stays on the loading screen, and Ghost doesn't have a multiplayer option.