Xbox one not launching

Hi,

My xbox one is not launching anymore

When I arrived in my new house the xbox one is beginning to run but after a while it shut down without connecting the handset

Can you please explain how to fix this issue ?

thx

jbc

:)

 

Xbox One not launching games

 

Xbox One not launching games

My Xbox One is not launching games. It will go to the splash screen, but after sitting there a bit, I'm taken back to the dashboard and given the error code 0x8027025a with the message "For some reason (whatever game I'm trying to launch) took too long to
start." I first had this issue a few days ago with Halo 5, I ran through all the troubleshooting steps with no luck, so decided to uninstall and reinstall the game. My internet has been awful for the last week or so, so it hasn't finished installing yet, but
this morning our internet was good enough to actually let me play online. I was able to play Halo: The master chief Collection for an hour and a half or so without any issues. I quit out of the game to see if it'd help me find games faster, but when I tried
to launch the game again again, I as given the same error I mentioned by earlier. I've a since tried multiple games, (both dgital and those with a physical game disc, and backwarlds compatibal 360 games) all with the same result. Here's what I've tried so
far::

Removed and reinserted game disc.

Tried multiple games.

Tried games with a physical game disc, digital downloads, backwards compatible 360 games, games saved onto my console hard drive, and games saved to my external hard drive).

Unplugged console. for 30 seconds and restarted.

Changed start up settings from instant-on to energy saver and did another hard reset.

I've looked up this error code and performed all the steps listed on the Xbox support page, as well as suggestions of other users who've had similar problems on other forums. None of this has worked. If anyone has any other suggestions I could try, it'd
be greatly appreciated.

 

jibeloon,

I'm not sure I understand what the issue is...? When you say "not launching anymore", are you saying the Xbox no longer boots up? Or, when you say "after a while it shut down", are you saying it is randomly shutting down (powers off)? Or, is this a problem
with the controller connecting and staying connected to the Xbox?

SA