Xbox One not going to the home screen

My XB1 console isn't able to go to the home screen. It'll get to the main screen where there's a green background and the console name and logo, sit there for a few minutes and then the screen will go black as if it's going to go to the home screen, but
it doesn't do anything. I've tried everything I could think of, but nothing's working. Last night, it was working perfectly, so I'm not sure what's going on here.

:)

 

Xbox one going back to home screen.

Bigbenx88 Thanks for your reply. I set the console back to factory settings and re-installed the game and I still have the same problem. It's rather annoying.

 

Xbox one going back to home screen.

Usually when it "crashes" like that, the problem is isolated to the program, or in this case the game. Try doing a hard reset, hold the power sensor for 10 secs then let it go for 10 secs and then turn it back on, and see if the maintenance helps to fix
that error.

I was having similar issues with a couple of my games a while back doing something similar, they would start to load up and then the screen would go black and kick me back to the Home page. A hard reset cleared it right up.

 

Hey Savage!

I recommend trying :How to restart or power cycle your Xbox One console if the issue persists you may want to consider some of the

How to reset your console to factory defaults on Xbox One options. Keep in mind you will need your Microsoft account primary email address and password to recover your account onto the console after the reset.

If you're unable to get to the dashboard at all to do the factory reset you need to access the Troubleshoot screen by using these steps :

1. Unplug the network cable if you're using a wired network connection.
2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
3. Wait 30 seconds, and then plug the power cord back in.
4. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
5. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
6. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.

From there you can reset your console.

Hope this helps

 

I appreciate the help and the links, especially the factory reset link helped immensely. The console is working again.

 

Hey Sparrow!

We're glad to hear that everything was solved. Don't hesitate to post again if you have any questions or concerns.

Thank you for being a valued Xbox Member!