Xbox One not detecting External Hard Drive

Is your console an Xbox 360 or Xbox One ?

Double check if the external hard drive is actually being detected, sometimes the USB connection might be loose. If the external hard drive is not detected, turn off the console

and then double check the USB connector is firmly plugged in, then turn console back on and see if external hard drive appears.

Also another thing to check... some brands of external hard drive have a power light when turned on. Check if the power light is on.

Hi there agentdutywars17,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox console detecting the external hard drive. I recommend to try the following:

• Troubleshoot external storage detection on Xbox One
• Try a different port on the Xbox console
• Try using another cable that connects from your external hard drive to your Xbox console
• Try a different external hard drive to help isolate the issue between the Xbox or the hard drive

Give this a try and let us know the results.

Hi

When I added an external hard drive to my console the drive format was pretty quick.

If you have run through all of the steps listed below reference the external hard drive nor being detected and it is still not being detected then I would try to obtain a replacement external hard drive and hopefully this one should work correctly.

https://support.xbox.com/games/troubleshooting/console-doesnt-detect-external-storage

Hi Michael,

Thanks for your post. I understand you are attempting to use an external hard drive for your Windows 10 PC and Xbox One. When you format a hard drive and install games for use on Xbox One, the hard drive will need to be exclusive to the Xbox One. If you
begin to move files onto your external hard drive from a PC you will need to reformat for further use with the Xbox One. For more info, check out:

External Storage Detection - Xbox One.

I hope this information helps.

It's also worth taking a look at the support article regarding external hard drive detection etc.

support.xbox.com/.../console-doesnt-detect-external-storage