Xbox One not connecting via Ethernet unless Wi-Fi router is restarted

Hey Ryos -

Is your Xbox One console connected to your home network via Ethernet or Wi-Fi? If it's via Wi-Fi, can you try connecting via Ethernet cable please? Also, you can try to restart your console by holding down the power button for roughly 10 seconds and see
if that helps.

Keep us posted.

Before considering the Xbox as a faulty device, would be great if you try to connect it to your router via Ethernet and not Wi-Fi connection.

Try hard wiring your console to the router using an ethernet cable instead of connecting via wi-fi. That should solve the problem.

Is your 360 connecting to the Internet via Wi-Fi or via an ethernet cable? If connecting via Wi-Fi, the MacBooks may be interfering with the 360's wireless signal. That would cause you to disconnect from Xbox Live.

Hey r c takedown.

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This is definitely a Wi-Fi signal issue (your console isn't getting enough Wi-Fi signal to maintain a stable connection). The clear indicator of this is that connecting via ethernet cable doesn't give you any problems.

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To improve Wi-Fi signal, you'll need to do one (or both) of these things:

1. Move the console and/or network hardware to increase line of sight between your console and your Wi-Fi router..

2. Turn off other wireless devices to minimise Wi-Fi interference.

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If neither of those help (or if you're unable to move your console and/or network hardware), just stick with the wired connection. You'll have a more stable Xbox Live connection (particularly for streaming video and online multiplayer) if you connect via
ethernet cable anyway.