Xbox One not connecting to Xbox Live (Strange Problem)

So here's the deal. I got a new Xbox One about 3 weeks ago because the old one's disc player thing broke but anyway now I'm having some very strange problems. It started about 5 days ago when I tried to play Cod Ghosts and found that every time I got pretty
much halfway through a game I would lag uncontrollably to the point where I would not fully lose connection to xbox live but where the game was unplayable. I have called our family's IT guy to ask for help and I've done just about everything suggested but
nothing has worked. I have a Rogers modem/router and a cisco router to increase the wifi's range throughout the house. I use wired connection over the power line and before 5 days ago everything worked fine. I've gone through the whole power cycle numerous
times, I've switched my modem/router to bridge mode, I've had somebody come in to reset the modem and I've changed where I plug in my ethernet cable (I use an electrical ethernet cable btw) and changed the port to which I plug it in but still nothing. Today
I timed how long I timed how long I connected to xbox live and I got about 5 minutes exactly before I disconnected, roughly have a domination game in Cod Ghosts, so that explains why I lag halfway through every game, however at this moment I can't even connect
to Xbox Live at all. At this point it's getting really frustrating because I have no idea what to do and I've tried everything. If anyone has ever dealt with this problem before or knows how to fix it any advice at all would be greatly appreciated. Also everything
else in my house works except for my Xbox One, (I have two and the other one works as well).

Thanks

:)

 

Strange problem connecting to Xbox live

Hello everyone,

At first my apologies for my bad english, I'm from the Netherlands and all the technical information is hard to tell in english.

Recently I'm having a lot of trouble connecting to xbox live. I'm located in the Netherlands and my ISP is Ziggo. Xbox live is randomly disconnecting

while my ports are forwarded and my Xbox has a static IP. The strange thing is when I boot my xbox 360 my Nat is sometimes moderate and sometimes open.

I could do an internet test on my xbox and it could say you may occur network problems with your modem and directly test again after the first test and it wont

mention a bad nat at all. The problem is I called both Ziggo (ISP) and the xbox support service and both sides are pointing to each other. As a customer I feel completely

powerless to have this issue fixed.

Almost forgot I'm using a wire. (UTP)

Below this post I will post some pictures of the Modem/Router settings as well as the settings on my Xbox 360.

I'm currently experiencing this problems with COD Ghost.

I hope someone will be able to help me Playing online games is currently really frustrating.

Thanks for in the future!

img: http://www.epicconcepts.nl/images/port.jpg

 

Strange problem connecting to Xbox live

Hey there SirWhiteBeard!

Before we get started, could you answer a few questions for us so that we can get a better understanding of your situation. Please read:

START HERE for connection troubleshooting! And post back in full detail (the bits in bold).

Thank you!

 

Greetings Rich!

[quote user="Rich G Hep"]I've switched my modem/router to bridge mode[/quote]Appreciate if you can tell us how you've configured your Rogers modem/router to be operating in bridge mode.

[quote user="Rich G Hep"]I have a Rogers modem/router and a cisco router to increase the wifi's range throughout the house.[/quote]Can you post up the make and model of your Cisco router. Also, is this router currently operating as an access point? If so, detailing
out how you've configured this mode (AP).

[quote user="Rich G Hep"]I use wired connection over the power line[/quote]Do you use a power line adapter? If so, please post up the make and model.

If it's possible, try bypass the route all the way to your modem/router (bridged?) and make a direct connection and let us know if you're able to connect properly.

TIA!