XBOX One - No video output

Rob Morales · Nov 9, 2017

I have had my XBONE for years. It hasn't been dropped, moved, spilled on, no settings were changed. I use it most of the day for streaming TV and movies and hadn't had any problems until yesterday. After my lunch break I turned it on an noticed the resolution
looked wrong. A few minutes later I started seeing green pixels, it got worse and then the screen went blank. I tried to reset the XB but I still see a blank screen. The light is on, I can hear it running. Any ideas what's wrong?

:)

Mayoman-A1D8BAED-817B-4007-BEEB-D3B702E82D95 · Nov 9, 2017

right out of the box...i have no video output on my Xbox One

right out of the box...i have no video output on my Xbox One

{Parity} · Nov 9, 2017

No video output

First thing to try would be a hard reset of the console. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console. Once it is back up and operational test for results. Let us know. Good Luck!

brandiesel1 · Nov 10, 2017

Hi, did you just reset it or did you try a factory reset?

Read this carefully before you try a factory reset as you want to make sure you do not delete everything. Reset Xbox One Console to Factory Defaults

brandiesel1

Hi, did you just reset it or did you try a factory reset?

Read this carefully before you try a factory reset as you want to make sure you do not delete everything. https://support.xbox.com/en-IE/xbox-one/console/reset-console-to-factory-defaults

braunman

Is the A/V adapter an official Microsoft product? Because usually the xbox only outputs to one of the A/V sockets, which is why the offical composite video cable has the bit of plastic that covers the HDMI output.

XBF Diego M

Hi Don,

Unfortunately I don't think that is a compatible set up for Live TV on the Xbox One because Video output or input is through HDMI so the Xbox will not be able to get any video without an HDMI output from a cable box or if you have the official Xbox One USB
TV Tuner. There is no way to input the built in tuner's details manually to get a picture through IR, it must be through HDMI or the Xbox USB TV Tuner.

The support articles I provided before states all of that information and also describes the best way to connect home theater systems and unfortunately IR video output is not possible on the Xbox.

J3RS3Y DEVIL

From Support:

Basic setup with an audio/video receiver

With an audio/video (A/V) receiver, the best and most direct option is to connect the devices sequentially:

1.Connect your set-top box HDMI output to the Xbox One HDMI input.

2.Connect the Xbox One HDMI output to your A/V HDMI input.

3.Connect your A/V HDMI output to the HDMI input on your television.

Notes

•This option requires that all devices support audio over HDMI.

•Surround sound from your set-top box will not be passed through the Xbox One.

•When you perform this kind of basic setup with an A/V receiver, you’re passing both audio and video through another device. Depending on your equipment, there is a small risk of audio or video lag.

Whagi

The Xbox One can only output at 720p and 1080p. If you TV does not support 1080p then it will only display at 720p from the Xbox One, as the Xbox One does not output 1080i at this time.

More info on Display settings here >>

XBOX One - No video output