xbox one no longer recognizes external storage device

Discus and support xbox one no longer recognizes external storage device in XBoX on Consoles to solve the problem; My xbox one no longer recognizes my external storage device so I can not install any of our new Christmas games! 937d0a1a-8c4f-43dd-b5f8-5840dff7b4f4 Discussion in 'XBoX on Consoles' started by wybomv, Dec 26, 2016.

  1. wybomv
    wybomv Guest

    xbox one no longer recognizes external storage device


    My xbox one no longer recognizes my external storage device so I can not install any of our new Christmas games!

    :)
     
    wybomv, Dec 26, 2016
    #1
  2. MidgetGOD
    MidgetGOD Guest
    External Hard Drive not recognized after update

    Prior to the most recent update, my 1TB external hard drive held most of my installed Xbox One games. After my system updated today it no longer recognizes the external hard drive at all.

    I have followed through the external storage device troubleshooting guide and followed each step with no change.

    Was this affected by the most recent updates?
     
    MidgetGOD, Dec 26, 2016
    #2
  3. MaximumExtreme
    MaximumExtreme Guest
    Which External HDD you using?

    I'm using a Seagate Backup Plus 2TB 3.0 usb external hdd and I haven't had any problem at all. Below is a copy and pasted article for info on external hdd and FAQ.

    A 256GB or larger storage device with USB 3.0.

    Note: Any brand/drive should work, as long as it's at least 256GB and USB 3.0.

    Note: You can connect up to two storage devices at the same time

    Note: If the storage device is connected via a USB hub, it needs to support USB 3.0.

    Note: Both USB powered and AC adapter powered will work.

    External Storage FAQ

    Q: What can I install on my external storage device?

    A: You can install games, downloadable content, and apps on your storage device.

    Q: Can I store game saves on the external storage device?

    A: No. Game saves are automatically stored in the cloud and synced to the Xbox One console.

    Q: Can I use the external storage device for music and video playback?

    A: No. For the initial release of the external storage feature, media files, including music and videos, are not supported. We are considering this for a future release.

    Q: Can I copy or move a game from my internal hard drive to my external storage device?

    A: Yes. Check out the content management features by going the Manage page for the game or app.

    Q: Can I use my external storage device with my PC as well as my Xbox One?

    A: No. The external storage device will be formatted for use by the Xbox One console only. PCs won’t recognize the drive partition created by the Xbox One.

    Q: Can I re-format my storage device from my Xbox One console?

    A: If you'd like to remove all content from your storage device and start over, you can re-format your storage device on the Xbox One. To do this, go to Settings>System>Manage Storage, choose the external drive you want to format, and select Format. After
    this is done, the Xbox One will treat it as a brand new drive.

    Note: Formatting causes the storage device to wipe all data.

    Q: Do I need to bring my game disc while roaming with my storage device?

    A: Yes. The external storage device does not change the licensing for games, so if the game was installed from a disc, the disc is required to play the game.
     
    MaximumExtreme, Dec 26, 2016
    #3
  4. AquarrzSudnnym Win User

    Question that I have checked the xbox one support page for and the answer doesnt help

    "Its implied that you can connect up to three external storage devices."

    I believe this is no longer the case and only two external drives are supported.

    Excerpt from Manage storage support article...Note Xbox will recognize only two external drives
    at one time
  5. XBF Amber M Win User

    Hard Disk esterno e Xbox One [Translation - External Hard Disk and Xbox One]

    Hi there!

    Thanks for reaching out to us with this issue. Since your console is no longer recognizing your external HD and you've gone through and tried every option from the support article regarding the recognition of the external drive (Troubleshoot
    external storage detection on Xbox One    ), then you would definitely need to try to do as our awesome Ambassador Julian_ has suggested and connect your external HD to a Windows 10 device to see if it is recognized.

    If it is recognized then you may need to
    reformat it to NTFS     to be compatible with your console. If it is not, then your external may have stopped working altogether and you would need to replace it.

    I hope that this helps out a bit more.
  6. Elohmn Win User

    Yoostar 2 & External Harddrives

    Okay a little confusing but here's how it works. When any External Device be it a HDD or Flash Drive is used as a Storage Device (Memory for the Xbox 360), the Xbox 360 will only recognize it as such (a Storage Device) via the
    USB. In short, a really huge External HDD becomes a 16Gb (Max) Storage Device from USB.

    Some Games and some Features of Xbox LIVE require an Official MS Xbox 360 HDD that is for that particular Xbox 360 Console (ie Slim with Slim HDD). Simply using an External HDD will not work for these cases. Any External Storage Device is meant to supplement,
    not replace an Official HDD or the performance of one that some Games and Features require.
  7. Jamie1993 Win User

    External storage issue

    Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

    Can you confirm if you have tried the following steps below:

    Restarted your Xbox One.

    Remove and reconnect your external storage device.

    Connect your external storage device to a different USB port on your Xbox One console.

    Check the external hard drive on either another Xbox or PC/Laptop to see if it is recognized.

    Thanks

    Jamie
  8. StuartATrueRed Win User

    Question that I have checked the xbox one support page for and the answer doesnt help

    "Its implied that you can connect up to three external storage devices."

    I believe this is no longer the case and only two external drives are supported.

    Excerpt from Manage storage support article...Note Xbox will recognize only two external drives
    at one time
    You can still use 3 hard drives. I use 3 myself, and not had any issues. They probably just have not updated the support page.
Thema:

xbox one no longer recognizes external storage device

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