Xbox One no longer connects with TVs

TerryH3 · Dec 8, 2018

Hi, I am experiencing a problem with my Xbox One. I turned it on today and attempted to play a game that is loaded on the Xbox One console, and the game would not initate After several unsuccessful attempts to exit out of the game, I turned off of the
console When I turned the console back on, my TV did not receive a signal from the console and nothing from the console was displayed on the TV screen. I then replaced the HDMI cable, with a new one and the TV still did not receive the console's signal.
I then connected the console to a different TV, but this second TV did not receive the console's signal either. I then attempted to reset the console to factory settings using a flash drive per the
How to reset your Xbox One console to factory defaults using a USB flash drive procedure and
this didn’t work either. Any ideas of what else I can try before sending the console in for repairs?

:)

TerryH3

No this didn't work. Any other suggestions?

{Parity}

Try performing the hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

Let us know. Good Luck.

XBF Amber M

Hi Terry,

Thanks for replying to keep us updated. Since it seems like your TV isn't receiving signal from your console, you may wish to try using some of the other solutions available as listed in our support article entitled

Troubleshooting a blank TV screen or monitor while your Xbox One is on. It will definitely get you steered into the right direction.

Give it a try and let us know the results!

I hope this helps out!

Tormaz

Hello!

Since you've already disconnected it from power, tried a different cable & TV, and attempted the USB flash, you've exhausted just about all of the options. You could attempt to turn on the console and stream it to a windows 10 device using the Xbox App (there's
an option to connect to your system and then stream it as long as they are on the same network.) You could test/troubleshoot if the menus come up, but I'm guessing most likely you're going to have to get it repaired/replaced.

zmaster2XXX

It sounds like most of your solutions have been exhausted and I would recommend going through the repair/replace process.

Xbox One no longer connects with TVs