xbox one - no audio for music apps

JasonMS · Sep 26, 2019

I have been streaming music apps (I Heart radio / Spotify / Pandora / Amazon music) in the past without issue but now they all quit outputting sound. The apps play and show the song time increasing but there is now audio. I can hear the system audio
when moving the focus area around the screen or select a new song. My video apps work fine. The x box is connected to a Denon AV receiver.

:)

BeastBadshah

Use the Groove app

Add music to a Groove playlist on your Xbox One
Find out how to add songs and albums to Groove playlists on your Xbox One console.

Add a song to your music collection on Xbox One
Learn how to add songs and albums to your music collection on your Xbox One console.

Troubleshoot problems with the Groove app

Troubleshoot using the Groove app on Xbox One
Resolve common problems using the Groove app on Xbox One.

OneDrive Music FAQ and troubleshooting information
Get more information about how to use OneDrive to store and play music.

How to configure audio settings on your Xbox One console
Follow these steps to configure the audio settings on your Xbox One.

XBF Chris J

Hello there,

So you are wondering if there is a headset available that can connect to the Xbox for gameplay audio, and also connect to another device for music audio? I'm not aware of such a headset being available, but I don't see it as impossible. For now, I can recommend
background music.

Xbox one has the
Background music feature to allow the use of certain music streaming apps, like Pandora and Spotify, to continue playing music during gameplay.

Hope this helps!

AmtrakAcela75

have you tried checking the audio settings on your xbox as well as whatever game your playing, i know there 2 bars for controller audio one for games/apps and another for voice chat/music

XBF Diego M

Hi there,

The Pandora app and Amazon music apps function as background apps or snapped apps as they are called on Xbox One and since the app is running in the background, the audio controls are accessed using a submenu since the app is not open on full screen. Accessing
the audio controls can be confusing, but I believe it works similar on PC when you use these apps in a snapped format, playing in the background while you use games or other apps so its just the functionality of music apps that play in the background. When
a background music app is playing, you can also access the Volume controls under the Display and Sound Settings, then look for Sound Mixer.

We appreciate the feedback on how to access the audio controls for these apps that I'm sure will help many others, so I will go ahead and mark your post as answered and lock the thread. I'll provide some support articles on this topic for further information:

Feel free to come back to the forums anytime you have any questions or concerns and we would be more than happy to assist you!

Thank you and have a great day!

XBF Chris J

Hello Jason,

Glad to hear that the issue has been resolved! We will go ahead and lock this thread. Be sure to come back if you ever have another question, or would like to start a discussion. We look forward to hearing more from you soon.

Thank you.

xbox one - no audio for music apps