Xbox One Network issues

OcularAttorney · Sep 5, 2016

Recently my xbox one has been experiencing some strange issues. When i start it up it greets me as usual and i am signed into my profile, however, i am unable to access any of my games or apps as they are just grayed out on screen. I am also disconnected
from xbox live, whenever i try to open network settings it flashes gray for a second and nothing happens, same when i press "connect to xbox live" or anything related. I have done multiple hard resets and nothing seems to work.

:)

PaPaSans23 · Sep 5, 2016

Xbox one network issues

hi. So I'm having slow connection speeds. I've checked my internet speeds and getting +50mbps on the test. When I check my Xbox network stats I'm getting 10mbps. Can anyone explain why and offer a solution?

XBF Crystal P · Sep 5, 2016

Filtro direcciones MAC [Translation - MAC Address Filter]

Hi there!

I'm sorry to hear about any issues you may be having due to network connectivity due to MAC address filter. Are you able to connect to your network on the Xbox? What console are experiencing issues with?

If its on Xbox One try this troubleshooting resource for
Network Settings for the Xbox One.

Let us know if this helps.

{Parity} · Sep 5, 2016

First try logging out of your profile and then log back in. See if that corrects the problem.

If that don't correct the problem log out of all profiles on your console. Then remove your profile and perform a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power
cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational reload your profile and try logging in to live.

Let us know how it goes. Good Luck!!

OcularAttorney · Sep 6, 2016

I followed your instructions however the problem is persistant

{Parity} · Oct 31, 2018

Try logging out of all profiles on the console then completely remove your profile and perform another hard reset. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console
for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational reload your profile log in to live and test the results.

Keep us updated. Good Luck!

Qwertei

Oh your first post said you were thinking about sending it in for repairs nothing about telling me or genesis about it asking for you to send it in for repairs

[quote user="CaptainKaiju123"]I was just assuming I would need to turn in my Xbox to have it repaired?[/quote]

Lets factory reset it go to settings - system - console info & updates - reset - reset and remove everything. Once you done that go through the initial setup again and see if you can fix it without getting repairs. let me know if the pop up asking for repairs
is gone and see if you are / aren't connected to a wired network. If the factory reset doesn't work then you will need repairs unless it is under warranty then it should be covered.

Qwertei

[quote user="CaptainKaiju123"] So, I was just assuming I would need to turn in my Xbox to have it repaired?[/quote]

No need for repairs!

You can also try clearing the alternate MAC address settings - network - advanced settings - alternate MAC address - clear - restart

if my post or genesis post doesn't help then let me or genesis know and we'll try to resolve it. Genesis is great when it comes to internet connectivity so he'll be more of a help then me lol.

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the
console. Once it is back up and operational test the results. Let us know.

If you still need to send it in for repair. If you registered your console then you should be able to log in here and get the process started. account.microsoft.com/devices

Good Luck!!

CaptainKaiju123

Well, I tried both of those. It is still saying I am connected through a wire and it's also saying I must send it in for repairs, sadly.

Vladoski50

Yep. I've assigned xbox one static ip. Reserved IP specific for xbox one mac address. All of these work for that one instance where I reboot modem/router. Once xbox is put to sleep and reboots, I can't connect to internet. Funny thing is, the xbox one shows
correct the ip/subnet/dns. Just no internet until i go reboot the modem/router again. I'm thinking this might be hardware issue.

Xbox One Network issues