Xbox One não reconhece HeadSet P2 - 3,5mm [Translate] Xbox One doesn't recognize HeadSet...

Hi Ricardo,

Thanks for the reply. Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue.

1.) power cycle console

2.)Go to settings> Kinect and Devices> Devices and Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the
menu> Audio> Turn Mic off and on. OR go to settings> Kinect and Devices> Devices and Accessories> [...]>Audio> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged.
[Turning on Vibration if it does not "Buzz"> Settings> Ease of Access>
Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adaptor.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad

Como verficar? Obrigado

How to check? Thanks

Hi RicardoRdg1608,

sorry to hear. Maybe you need an Update? Please check if there is a firmware update pending.

Hope this helps and please keep us informed

I faced the same problem, just update your joystick. Open the Accessories APP and follow the instructions.

Meu Xbox One não reconhece mais o headset e nem outros fones de ouvido. Funcionava perfeitamente com o Headset HyperX CloudX Stinger para Xbox One, plugando diretamente o P2 (3,5mm) no Controle sem fio, mas de um dia para o outro parou de funcionar. O Headset
é novo e está funcionando em outros aparelhos, inclusive em celulares. Já alterei varias configurações no Console, mas não resolve, já fiz reset e também não resolve. Alguém, por favor, me ajude. Obrigado.

[Mod Translation - My Xbox One no longer recognizes the headset or other headphones. It worked perfectly with the HyperX CloudX Stinger Headset for Xbox One, plugging directly into the P2 (3.5mm) in Wireless Control, but overnight stopped working.
The Headset is new and is working on other devices, including on mobile phones. I've changed several settings in the Console, but it doesn't solve it, I've already reset ed and it doesn't solve it either. Somebody, please help me. Thank you.]