Xbox one nao quer puxar o disco[Translation-Xbox one does not want to pull the disc]

Hello Verli,

Thanks for reaching out to the forums. We see you have an issue with disks playing. We recommend the guide for troubleshooting
problems with disk. There are many different reasons a disk doesn't work. One could be the hardware of the console, other could be disk damaged. There are many ways disk can be damaged scratched, cracked warped.

Thanks,

Brad

Normalmente o Xbox pergunta se vc quer formatar o disco e para que (midia ou jogos). Tente usar a outra porta usb e esperar para ver se a mensagem aparece. Se o disco abre normal no seu computador, veja se o xbox está atualizado. Por via das dúvidas, formate
o disco no computador e veja se funciona. Boa sorte.

[Translation - Normally the Xbox asks if you want to format the disc and for that (Midia or games). Try using the other USB port and wait to see if the message appears. If the disc opens normally on your computer, see if your Xbox is up to date.
As a question, format the disc on your computer and see if it works. Good luck.]

me ajuda con o reparo o setor do xbox nao quer

[Mod Removed Image]

reparar porque perdi a nota fiscal

se nao vou atras dos meus direitos

-[Translation - help me with the repair the xbox sector does not want

repair because I lost the invoice

if I'm not going after my rights]

eu tentei faze isso mais o xbox one nao liga sera que eu perdi o console?

[Translate - I tried to do this plus the Xbox One does not turn on will it be that I lost the console?]

Eu acabei de comprar o disco... agora tenho que comprar o jogo de novo?

nao deveriam vender o disco então.