(Xbox one) My mouse is teleporting when I am on roblox first person

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good morning

Check the batteries of your mouse to ensure they have sufficient power.

Try using a different mouse to see if the problem persists.

Make sure your Xbox One controller is fully charged or plugged in, as a low battery can sometimes cause issues.

Check your mouse settings within Roblox to see if any settings may be causing the issue. You can access the settings by pressing the escape key while in-game and then selecting the "Settings" option.

Try adjusting the sensitivity of your mouse within Roblox to see if that helps.

Hi Sheree Garrett



Thank you for posting to the Microsoft community.

We understand that you are also experiencing issues using the mouse while playing on your PC.

Let us check on this together and sort this out to assist your concern.

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. What Windows version are you using?
   
2. Is this happening on this particular game-Roblox only?
   
3. When did the issue started?
   
4. Is your device updated to the latest version?
   
5. What have you done so far to fix the problem?
   
6. Did you try using the mouse to another PC/device?
   
7. Is your Game Service, System, Device Drivers, and Apps updated?
   

Kindly try the steps from the links below

Navigate with a mouse and keyboard | Xbox Support

Make your mouse, keyboard, and other input devices easier to use - Microsoft Support

Troubleshoot game issues on Xbox | Xbox Support

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

I'm not on pc. I'm running on an xbox.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hi Sheree Garrett ,

Good day!

We are sorry for the misunderstanding, thank you for your response.



As per your description, this issue happen on specific game and we know it is important for you to continue playing Roblox. We would like to make sure that we can address your concern by isolating the issue further. Please answers our questions below:

1. Is it shows the same issue in playing other game ?
   
2. What ill happen if you use controller in playing the game?
   

We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator