Xbox one multiplayer not working

Battletoads, injustice 2, Tetris, paw patrol, Star Wars Lego, just to name a few

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what is the exact error or issue that you’re getting whenever you’re trying to play an online multiplayer game on your Xbox One?

I checked the games and I thought I know the issue is until I checked Tetris connected. Most games that you have provided are cloud-enabled games, I just thought that you were playing them via cloud gaming.

Going back, I haven't tried to play Local multiplayer for any games that you have mentioned, only with Tetris Effect which I played online multiplayer.

Let's try Battletoads, once you launch the game using your profile please then use the second controller and then press the menu button, you should have a prompt of choosing a character this time, follow the prompt.

Let me know if that will work.

Thank you so much for the update. Can you please share with me the games that you have tried to play coop multiplayer?

Thank you so much for that. To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.