Xbox One Multiplayer Connectivity Issues: Low Upload Speed, 100ms Ping, 1% Packet Loss. HELP!!

Okay guys I really need help with this one. I have been working on this for a few days and I really don't know what to do. I am pretty good with networking but this problem really seems to stump me. I have tried messing with all of my router settings, reading
many forum posts, speaking with customer support on the phone, but nothing works. It's time for my own forum post.

So my problem is connectivity when playing using Xbox Live. Matches will sometimes work, and sometimes I will experience lag. Lag so bad to the point where I can't even play the game. I have tried a few games including Master Chief Collection. After about
30 seconds in game the lag usually starts to hit but is fine at first. This also applies to things like Netflix and using the internet on the console.

I have checked the network settings on my Xbox One.

Download: 84.25Mbps

Upload: 1.50Mbps

Packet loss: 1-2%

Ping: 95ms

What the heck? Why is my upload so low and why is there packet loss? My Xbox is plugged directly into my router via an ethernet cable and I have tried a few different ones. I have also tried using wireless as well as plugging directly into the modem. When
I try the other methods my upload speed stays around 1-2Mbps which is ridiculously low considering I have very fast internet.

I ran the same diagnostic on my PC (also wired to my router) which is right next to my Xbox.

My ISP is Optimum Online.

My Router is the Netgear R6300.

Download: 101Mbps

Upload: 11Mbps

Packet loss: 0%

Ping: 22ms

Now what really doesn't make sense to me is that sometimes this problem doesn't exist. I will be able to play through a few games with no issues, but then the lag will start. When I check my network speed on my Xbox when everything is working, the packet
loss is at 0% and the upload is around 11Mbps. Whenever my packet loss reads 1% and has a ping of around 100ms ,it seems as though I run into issues. I have tried hard resets on my console, resetting my router, forwarding ports, enabling the DMZ, assigning
a static IP, nothing works!

Please help me if you can think of anything!

Thanks,

Max

:)

 

What are your Networks stats on Xbox 1?

Interesting stats...

Download Speed: 6mbps (averages 5)

Upload Speed: 1mbps (averages .4)

Latency/Ping: ~100ms

Wireless Strength: 65%

Packet Loss: 0-1%

 

Post here if you have high ping and packet loss

I am also experiencing unacceptable upload packet loss:

Provider: SaskTel

Ping: 74ms

Download Speed: 3.85Mbs

Upload Speed: 0.69Mbs

Download Packet Loss: 0%

Upload Packet Loss: 8%

 

Hey there Spoker D!

Sorry to hear about the connectivity issue! What is the brand and model number of your modem? Do you happen to have more than one Xbox console in your house? It looks like the router you have does not support more than one Xbox console and has some known
issues. You can read our post about it on our
Netgear R6300 post! If you have enabled the DMZ or forwarded ports, be sure that UPnP is off.

Post back with your modem info and make sure UPnP is off! That will help us narrow down the issue!

 

Thank you for your reply!

I only have one Xbox console but I have had multiple 360s in the past a never any issues. UPnP has been disabled but there is no performance increase.

My modem is the Arris TM822

Thanks

 

Thanks for the quick reply! Did you get the packet loss when you were wired directly into your modem? Go back to plugging directly into your modem and post back the speed results from that if you don't mind. That will help us a lot!

 

After resetting my modem and directly plugging into it my results are as follows:

Download: 81.71Mbps

Upload: 1.34Mbps

Packet Loss: 1%

Latency: 96ms

Very puzzling indeed

 

Alright, next we want to try having you run some ping tests through your computer. So that I give you the right instructions, do you have a Windows PC or Mac?

 

Thank you! On you Windows PC, open up the Command Prompt and enter the following:

ping 4.2.2.2 -t -f -l 1400

Let that test run for 2 minutes and then press Ctrl+C to end the test, which will post back results.

Post back what those results are!

 

Here are the results of the ping test!

Pinging 4.2.2.2 with 1400 bytes of data:

Reply from 4.2.2.2: bytes=1400 time=19ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=28ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=22ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=19ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=16ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=28ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=40ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=16ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=18ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=18ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=30ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=33ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=38ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=28ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=24ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=19ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=32ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=21ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=31ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=43ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=25ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=28ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=55

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=169ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=38ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=16ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=33ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=33ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=28ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=21ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=21ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=34ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=26ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=25ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=18ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=21ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=16ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=16ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=32ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=19ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=17ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=31ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=29ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=41ms TTL=55

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=15ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=19ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=28ms TTL=55

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=55

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=55

Ping statistics for 4.2.2.2:

Packets: Sent = 170, Received = 164, Lost = 6 (3% loss),

Approximate round trip times in milli-seconds:

Minimum = 10ms, Maximum = 169ms, Average = 17ms

 

Alright, did you run the test directly through the modem or the router? If you ran the test through the router, plug your PC directly into the modem and run the test again. Post the results from that test. Thanks for helping us nail down the issue!

 

Here is the same test on the modem.

Pinging 4.2.2.2 with 1400 bytes of data:

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=34ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=18ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=37ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=22ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=14ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=25ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=22ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=28ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=24ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=24ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=27ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=40ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=24ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=25ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=36ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=20ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=26ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=18ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=23ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Request timed out.

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=13ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=11ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=10ms TTL=56

Reply from 4.2.2.2: bytes=1400 time=12ms TTL=56

Ping statistics for 4.2.2.2:

Packets: Sent = 156, Received = 147, Lost = 9 (5% loss),

Approximate round trip times in milli-seconds:

Minimum = 10ms, Maximum = 40ms, Average = 13ms

 

Thanks for running that test again! The Xbox One requests packets that are no larger than that size, so the test we had you try replicated that on your PC. It looks like we are getting results similar to the Xbox One, which is about 3-5% packet loss. Unfortunately
this looks like an issue that your ISP may need to look at. You should reach out to them, let them know about these results, and see if they can find the issue.

I'm sincerely sorry for any frustration this may have caused, please post back and let us know how it goes!