Xbox One Multiplayer Connectivity Issue?

Hello, All!

Basically, I've been having trouble connecting my Xbox One to multiplayer servers. I allegedly get both internet and Xbox Live, but I can't play online games. I even watched the latest US presidential election live on the Xbox via the Youtube app.

Let me give the run-down of what I already tried:

• Restarting the Xbox
• Restarting the router/modem
• Trying multiple different games (from different companies) to make sure issues weren't just with the game server

At this point, I talked with my internet service provider, where they:

• double-checked the settings
• sent a technician whom replaced the modem/router with a new one

This didn't solve the problem, however, so they told me to talk with Microsoft. I then got on the phone with a nice Microsoft employee, and together we tried:

• Clearing the MAC address (whatever that means)
• Trying the games on different accounts
• Deleting my Xbox Live account and getting a new one
• Restarting everything
• Soft factory reset of the Xbox One

He recommended that I get my ISP to open some "ports" on the network. I feel like we did some more stuff (we were on the phone for ~4 hours), but I may have forgotten something.

• I then called my ISP and had them open the ports.
• At this point, after it still didn't work, I brought the Xbox to my girlfriend's parents' house, and we tried the connection on their wifi, and it worked like a dream.
• We brought the Xbox back, but it still didn't work on our wifi. We connected it to a mobile hotspot, and it worked just fine (so not a problem with the set-up).

I called my ISP back, and we:

• upgraded our service to 200 Mb/s service
• wired the connection straight from the router/modem to the Xbox.

This worked for about a day. When it failed again, we called them back. They undid the "port forwarding" that we'd done earlier, and it worked again... for two days. This time I ran some speed tests, and the speed would start high, then take a nosedive.
I got the ISP to send a technician to check it out. He:

• Changed the modem/router (twice, actually. The first had a malfunction.)
• Tested all the connections
• Removed all the firewalls from the modem/router
• Opened part of the wall to add a new tip to the line run through the wall to make sure it wasn't a hardware issue

None of that worked... As a last-ditch effort, he's coming back tomorrow to change some "cards" or something at the building.

I know this is a long, highly-specific problem, but does anyone have any ideas? Any help is welcome... I just want to play the FIFA 17 game my girlfriend bought me!

:)

 

Xbox One Multiplayer Connectivity?

Hello, All!

Basically, I've been having trouble connecting my Xbox One to multiplayer servers. I allegedly get both internet and Xbox Live, but I can't play online games. I even watched the latest US presidential election live on the Xbox via the Youtube app.

Let me give the run-down of what I already tried:

• Restarting the Xbox
• Restarting the router/modem
• Trying multiple different games (from different companies) to make sure issues weren't just with the game server

At this point, I talked with my internet service provider, where they:

• double-checked the settings
• sent a technician whom replaced the modem/router with a new one

This didn't solve the problem, however, so they told me to talk with Microsoft. I then got on the phone with a nice Microsoft employee, and together we tried:

• Clearing the MAC address (whatever that means)
• Trying the games on different accounts
• Deleting my Xbox Live account and getting a new one
• Restarting everything
• Soft factory reset of the Xbox One

He recommended that I get my ISP to open some "ports" on the network. I feel like we did some more stuff (we were on the phone for ~4 hours), but I may have forgotten something.

• I then called my ISP and had them open the ports.
• At this point, after it still didn't work, I brought the Xbox to my girlfriend's parents' house, and we tried the connection on their wifi, and it worked like a dream.
• We brought the Xbox back, but it still didn't work on our wifi. We connected it to a mobile hotspot, and it worked just fine (so not a problem with the set-up).

I called my ISP back, and we:

• upgraded our service to 200 Mb/s service
• wired the connection straight from the router/modem to the Xbox.

This worked for about a day. When it failed again, we called them back. They undid the "port forwarding" that we'd done earlier, and it worked again... for two days. This time I ran some speed tests, and the speed would start high, then take a nosedive.
I got the ISP to send a technician to check it out. He:

• Changed the modem/router (twice, actually. The first had a malfunction.)
• Tested all the connections
• Removed all the firewalls from the modem/router
• Opened part of the wall to add a new tip to the line run through the wall to make sure it wasn't a hardware issue

None of that worked... As a last-ditch effort, he's coming back tomorrow to change some "cards" or something at the building.

I know this is a long, highly-specific problem, but does anyone have any ideas? Any help is welcome... I just want to play the FIFA 17 game my girlfriend bought me!

 

Xbox One Multiplayer Connectivity?

Hey Atticus! Please avoid double posting, check your other post for my response. Thanks!

 

Hey ATTICUS! Are you getting any errors when you are unable to play online? Does the Xbox show a successful connection when you are having these issues? Post back and let me know!